Digital Workplace Product Senior Lead (EUC Tower)

Cathay Pacific Airways Limited; Hong Kong; Remote; HKD 900,000 - 1,300,000; Full time

Job summary

Cathay Pacific is expanding its Digital & Information Technology team in Hong Kong to lead the End User Computing portfolio. The role oversees strategy, roadmaps and lifecycle management across desktop, mobile and collaboration environments to deliver secure, scalable and cost-effective endpoint solutions for employees.

Responsibilities include end-to-end ownership of endpoint technologies, governance of Windows, macOS and mobile ecosystems, and advancement of DEX platforms like Nexthink.

Qualifications

• Degree in Information Technology, Computer Science, Engineering or related field, or equivalent experience.
• 10+ years in enterprise IT with strong End User Computing experience.
• Proven ownership of enterprise technology products including strategy and lifecycle.
• Expertise in Windows, macOS and mobile endpoint management, security and compliance.
• Hands-on experience with Intune, Configuration Manager, Autopilot, Entra ID and Apple Business Manager.
• Experience with Digital Employee Experience platforms like Nexthink.
• Experience managing workplace tech services incl. printing, Teams Rooms, and content delivery platforms.
• Strong ability to evaluate hardware/software and SaaS through PoC, security and commercial assessments.
• Solid ITSM knowledge and strong stakeholder management.

Responsibilities

• Define and execute the product strategy, roadmap, standards, and lifecycle for EUC platforms and services.
• Lead end-to-end ownership of endpoint technologies including demand, delivery, adoption, operations, and retirement.
• Govern Windows, macOS and mobile ecosystems for security, performance and user experience.
• Evaluate emerging workplace technologies through market assessments and PoCs.
• Drive endpoint management using Intune, Config Manager, Autopilot, and App configuration.
• Champion digital employee experience using Nexthink and analytics.
• Develop automation, self-service and AIOps to improve efficiency and service quality.
• Deliver workplace tech initiatives including endpoint lifecycle, printing, meeting-room tech and content delivery.
• Manage service performance, risks, vendor relationships, budgets and investment decisions.
• Coach internal and partner teams with a culture of continuous improvement and innovation.

Skills

Strategy

Roadmap

Lifecycle management

Stakeholder management

End User Computing

Windows/macOS/mobile

Intune/CM/Autopilot

DEX platforms (Nexthink)

Security/compliance

Leadership coaching

Education

Bachelor's degree in IT/CS/Engineering

Tools

Microsoft Intune

Configuration Manager

Windows Autopilot

Apple Business Manager

Microsoft Entra ID

Nexthink

Microsoft Connected Cache

Job description

Cathay Pacific

Digital & Information Technology

Permanent

Hong Kong SAR (China)

Role Introduction

Reports to: Digital Workplace Product Manager
Lead the strategy, roadmap and lifecycle management of Cathay’s End User Computing (EUC) product portfolio, shaping the digital workplace experience for employees across desktop, mobile and collaboration environments. Partner with business and technology stakeholders to deliver secure, scalable and cost-effective endpoint solutions that enhance productivity, resilience and operational excellence.
Drive the evolution of workplace technologies including Microsoft Intune, Configuration Manager, Windows Autopilot, Apple Business Manager, Nexthink, Microsoft Teams Rooms and endpoint security platforms. Combining product leadership, service governance and innovation, you will help define how employees connect, collaborate and work across the organisation, creating technology experiences that move people forward.

Key Responsibilities

• Item 1 of 10, Define and execute the product strategy, roadmap, standards and lifecycle plans for Cathay’s End User Computing platforms and services Define and execute the product strategy, roadmap, standards and lifecycle plans for Cathay’s End User Computing platforms and services
• Item 2 of 10, Lead the end-to-end ownership of endpoint technologies, covering demand management, delivery, adoption, operations, optimisation and retirement Lead the end-to-end ownership of endpoint technologies, covering demand management, delivery, adoption, operations, optimisation and retirement
• Item 3 of 10, Govern Windows, macOS and mobile device ecosystems, ensuring compliance, security, performance and user experience objectives are achieved Govern Windows, macOS and mobile device ecosystems, ensuring compliance, security, performance and user experience objectives are achieved
• Item 4 of 10, Evaluate emerging workplace technologies, vendors and managed services through market assessments, proof-of-concept activities and business value analysis Evaluate emerging workplace technologies, vendors and managed services through market assessments, proof-of-concept activities and business value analysis
• Item 5 of 10, Drive endpoint management capabilities using Microsoft Intune, Configuration Manager, Windows Autopilot, Apple Business Manager and related technologies Drive endpoint management capabilities using Microsoft Intune, Configuration Manager, Windows Autopilot, Apple Business Manager and related technologies
• Item 6 of 10, Champion digital employee experience improvements through platforms such as Nexthink, workplace analytics and service observability Champion digital employee experience improvements through platforms such as Nexthink, workplace analytics and service observability
• Item 7 of 10, Develop automation, self-service and AIOps capabilities to improve operational efficiency, service quality and support outcomes Develop automation, self-service and AIOps capabilities to improve operational efficiency, service quality and support outcomes
• Item 8 of 10, Lead the delivery of workplace technology initiatives, including endpoint lifecycle management, enterprise printing, meeting-room technologies and content delivery services Lead the delivery of workplace technology initiatives, including endpoint lifecycle management, enterprise printing, meeting-room technologies and content delivery services
• Item 9 of 10, Manage service performance, technology risks, vendor relationships, budgets and investment decisions to ensure sustainable and cost-effective operations Manage service performance, technology risks, vendor relationships, budgets and investment decisions to ensure sustainable and cost-effective operations
• Item 10 of 10, Develop internal and partner teams through coaching, stakeholder engagement and a culture of continuous improvement, accountability and innovation Develop internal and partner teams through coaching, stakeholder engagement and a culture of continuous improvement, accountability and innovation

Requirements

• Item 1 of 10, Degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent professional experience Degree in Information Technology, Computer Science, Engineering or a related discipline, or equivalent professional experience
• Item 2 of 10, At least 10 years of experience in enterprise Information Technology, with substantial experience in End User Computing and workplace technology environments At least 10 years of experience in enterprise Information Technology, with substantial experience in End User Computing and workplace technology environments
• Item 3 of 10, Proven experience owning enterprise technology products across strategy, roadmap development, delivery, adoption, operational management, commercial governance and lifecycle optimisation Proven experience owning enterprise technology products across strategy, roadmap development, delivery, adoption, operational management, commercial governance and lifecycle optimisation
• Item 4 of 10, Strong expertise in Windows, macOS and mobile endpoint management, including device and application lifecycle management, endpoint security and compliance Strong expertise in Windows, macOS and mobile endpoint management, including device and application lifecycle management, endpoint security and compliance
• Item 5 of 10, Hands-on experience with Microsoft Intune, Configuration Manager, Windows Autopilot, Microsoft Entra ID integration and Apple Business Manager Hands-on experience with Microsoft Intune, Configuration Manager, Windows Autopilot, Microsoft Entra ID integration and Apple Business Manager
• Item 6 of 10, Demonstrated experience with Digital Employee Experience (DEX) platforms such as Nexthink or equivalent solutions Demonstrated experience with Digital Employee Experience (DEX) platforms such as Nexthink or equivalent solutions
• Item 7 of 10, Experience managing workplace technology services including enterprise printing, Microsoft Teams Rooms, meeting-room technologies and content delivery platforms such as Microsoft Connected Cache Experience managing workplace technology services including enterprise printing, Microsoft Teams Rooms, meeting-room technologies and content delivery platforms such as Microsoft Connected Cache
• Item 8 of 10, Proven capability in evaluating enterprise hardware, software, Software-as-a-Service (SaaS) platforms and managed services through proof-of-concept, security, architecture and commercial assessments Proven capability in evaluating enterprise hardware, software, Software-as-a-Service (SaaS) platforms and managed services through proof-of-concept, security, architecture and commercial assessments
• Item 9 of 10, Strong knowledge of IT Service Management (ITSM), service transition, incident, problem, change, release, vulnerability, vendor and financial management practices Strong knowledge of IT Service Management (ITSM), service transition, incident, problem, change, release, vulnerability, vendor and financial management practices
• Item 10 of 10, Excellent stakeholder management, communication and leadership skills, with experience leading internal, outsourced and globally distributed teams; airline or travel industry experience would be advantageous Excellent stakeholder management, communication and leadership skills, with experience leading internal, outsourced and globally distributed teams; airline or travel industry experience would be advantageous

Personal & Application Information

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

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