Senior Banking Customer Success Director

Moody's Analytics Hong Kong Limited; Hong Kong; On-site; HKD 600,000 - 860,000; Full time

Job summary

Moody's Analytics Hong Kong Limited seeks an Associate Director for Customer Success Management in Banking Solutions. The role drives client engagement across risk and data solutions, leveraging AI to streamline workflows and enhance value.

Strong relationship management and strategic advisory skills are essential for long-term profitability. The candidate will collaborate with product, research and sales teams to tailor offerings, manage executive engagements, and deliver impactful customer

Qualifications

• Minimum of 5 years of experience in banking or financial services.
• Prior client-facing roles such as Customer Success Manager, Consultant, Banking Relationship Manager, Bank Lender or Sales Specialist.
• Strong communication and presentation skills.
• Proficiency with AI concepts and using AI tools to streamline workflows.

Responsibilities

• Gather information on customer use of Moody's solutions and communicate to internal partners to build engagement strategy.
• Proactively conduct discovery to understand client objectives and priorities.
• Develop and manage engagement plans to deepen interactions and drive product adoption.
• Partner with Sales to manage client engagement and monitor health scores and churn risk.
• Lead events and webinars and translate business needs into viable offerings for customers.

Skills

Banking/Financial services

Client-facing

Relationship management

AI familiarity

Communication skills

Independent worker

Job description

Moody's Analytics Hong Kong Limited seeks an Associate Director for Customer Success Management in Banking Solutions. The role drives client engagement across risk and data solutions, leveraging AI to streamline workflows and enhance value.

Strong relationship management and strategic advisory skills are essential for long-term profitability. The candidate will collaborate with product, research and sales teams to tailor offerings, manage executive engagements, and deliver impactful customer