Senior Automation Developer (36-month Contract)

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Cathay Pacific Airways Limited is seeking an Automation Development Lead in the Digital & Information Technology group in Hong Kong SAR. You will drive intelligent automation across IT operations, spanning workflow automation, AI/ML, chatbots, log ingestion, and monitoring platforms, while ensuring reliable services through design, deployment, and production support.

You will collaborate with business users, technology teams, architects, and vendors, leveraging AWS and Azure, APIs, and modern

Qualifications

• Degree qualification in Computer Science, Computer Engineering, or related discipline.
• Minimum 5 years in IT with strong experience in the full software development lifecycle.
• Strong knowledge of ITSM/ITIL practices.
• Experience in Agile/Scrum environments and DevOps with CI/CD tools like Jenkins, GitLab, ELK.

Responsibilities

• Collaborate with business users, internal technology teams, and external vendors to identify and deliver automation solutions.
• Translate requirements into technical designs, development plans, and implementation activities.
• Participate in Agile Scrum delivery, serving as Scrum Master, Product Owner, or developer as required.
• Manage assigned work independently, balancing priorities, dependencies, and risks for timely delivery.
• Provide L2/L3 production support and troubleshoot issues affecting systems and services.
• Partner with leads/architects to define approaches for web/mobile applications.
• Support and maintain monitoring, chatbot, AI/ML, and ITSM platforms.

Skills

Automation dev

AWS

Azure

APIs

DevOps

Agile/Scrum

AI/ML

ITSM/ITIL

NoSQL/Databases

CI/CD tools

Education

Degree in CS/Engineering

Tools

Jenkins

GitLab

ELK

Job description

Cathay Pacific

Digital & Information Technology

Contract

Hong Kong SAR (China)

Role Introduction

Reports to: Automation Development Lead
Drive the development of intelligent automation solutions that help strengthen IT operations across Cathay's technology landscape. You will work on workflow automation, log ingestion, auto-healing capabilities, self-service automation, monitoring platforms, IT Service Management (ITSM) tools, Artificial Intelligence (AI), Machine Learning (ML), and chatbot technologies to solve complex operational challenges and improve service reliability.
Working closely with business users, technology teams, architects, and external vendors, you will translate business needs into scalable technical solutions, taking ownership from design through deployment and production support. The role combines hands‑on engineering with Agile delivery, requiring expertise in automation technologies, cloud platforms including Amazon Web Services (AWS) and Microsoft Azure, application programming interfaces (APIs), and modern DevOps practices.
Your work will directly contribute to more efficient, resilient, and intelligent technology services, giving you the opportunity to influence innovation across multiple IT domains while helping move people forward through dependable digital experiences.

Key Responsibilities

• Item 1 of 10, Collaborate with business users, internal technology teams, and external vendors to identify and deliver secure, reliable, scalable automation solutions for complex business challenges Collaborate with business users, internal technology teams, and external vendors to identify and deliver secure, reliable, scalable automation solutions for complex business challenges
• Item 2 of 10, Analyse requirements and translate business needs into technical designs, development plans, and implementation activities in partnership with business and IT stakeholders Analyse requirements and translate business needs into technical designs, development plans, and implementation activities in partnership with business and IT stakeholders
• Item 3 of 10, Participate in Agile Scrum delivery activities, serving as Scrum Master, Product Owner, developer, or other delivery roles as required Participate in Agile Scrum delivery activities, serving as Scrum Master, Product Owner, developer, or other delivery roles as required
• Item 4 of 10, Manage assigned work independently, balancing priorities, dependencies, constraints, and risks to achieve successful and timely delivery Manage assigned work independently, balancing priorities, dependencies, constraints, and risks to achieve successful and timely delivery
• Item 5 of 10, Facilitate cross‑functional collaboration through clear communication, stakeholder engagement, and effective technical documentation Facilitate cross‑functional collaboration through clear communication, stakeholder engagement, and effective technical documentation
• Item 6 of 10, Design, build, test, deploy, and maintain automation solutions and prototypes using established engineering best practices Design, build, test, deploy, and maintain automation solutions and prototypes using established engineering best practices
• Item 7 of 10, Deliver automation enhancements and bug fixes while supporting continuous improvement across operational platforms and services Deliver automation enhancements and bug fixes while supporting continuous improvement across operational platforms and services
• Item 8 of 10, Provide Level 2 and Level 3 production support, troubleshooting and resolving issues affecting systems and services Provide Level 2 and Level 3 production support, troubleshooting and resolving issues affecting systems and services
• Item 9 of 10, Partner with technical leads and architects to define technical approaches and develop solutions for web and mobile applications Partner with technical leads and architects to define technical approaches and develop solutions for web and mobile applications
• Item 10 of 10, Support and maintain monitoring, chatbot, Artificial Intelligence and Machine Learning, Artificial Intelligence for IT Operations (AIOps), and IT Service Management platforms Support and maintain monitoring, chatbot, Artificial Intelligence and Machine Learning, Artificial Intelligence for IT Operations (AIOps), and IT Service Management platforms

Requirements

• Item 1 of 10, Degree qualification, or equivalent educational qualification, in Computer Science, Computer Engineering, or a related discipline Degree qualification, or equivalent educational qualification, in Computer Science, Computer Engineering, or a related discipline
• Item 2 of 10, Minimum 5 years of experience in the IT industry with strong exposure to software development and the full software development lifecycle Minimum 5 years of experience in the IT industry with strong exposure to software development and the full software development lifecycle
• Item 3 of 10, Strong knowledge of Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) practices Strong knowledge of Information Technology Service Management (ITSM) and Information Technology Infrastructure Library (ITIL) practices
• Item 5 of 10, Experience working with NoSQL databases, relational database management systems, and cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure Experience working with NoSQL databases, relational database management systems, and cloud platforms such as Amazon Web Services (AWS) and Microsoft Azure
• Item 6 of 10, Good understanding of Artificial Intelligence (AI), Machine Learning (ML), chatbot technologies, and Artificial Intelligence for IT Operations (AIOps) Good understanding of Artificial Intelligence (AI), Machine Learning (ML), chatbot technologies, and Artificial Intelligence for IT Operations (AIOps)
• Item 7 of 10, Experience working in Agile and Scrum environments, with strong knowledge of Agile and DevOps methodologies Experience working in Agile and Scrum environments, with strong knowledge of Agile and DevOps methodologies
• Item 8 of 10, Experience with continuous integration, continuous delivery, and monitoring tools such as Jenkins, GitLab, and Elastic Stack (ELK) Experience with continuous integration, continuous delivery, and monitoring tools such as Jenkins, GitLab, and Elastic Stack (ELK)
• Item 9 of 10, Strong analytical, problem‑solving, troubleshooting, organisational, and decision‑making skills, with the ability to manage multiple priorities and deliver results Strong analytical, problem‑solving, troubleshooting, organisational, and decision‑making skills, with the ability to manage multiple priorities and deliver results
• Item 10 of 10, Excellent interpersonal, communication, stakeholder management, security and compliance awareness, and collaboration skills; airline industry knowledge is beneficial but not required Excellent interpersonal, communication, stakeholder management, security and compliance awareness, and collaboration skills; airline industry knowledge is beneficial but not required

Personal & Application Information

Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.