Senior Ambassador

Abbott; Hong Kong; On-site; HKD 420,000 - 720,000; Full time

Job summary

Abbott in Hong Kong seeks a skilled Key Account Manager to be the trusted partner and main liaison for customers, guiding strategic accounts from onboarding through post-sales support and expansion. You will lead new product and menu expansion initiatives, prepare regular business reviews, and work to boost service levels, profitability and NPS while maintaining strong customer satisfaction.

Fluent in Cantonese and English; Mandarin preferred, and hold a degree in medical technology, life

Qualifications

• Degree in medical technology, life sciences or business or equivalent.
• Knowledge of medical laboratory science preferred.
• Fluent in Cantonese and English; Mandarin preferred.
• Computer knowledge required.
• At least three years of relevant experience.

Responsibilities

• Act as trusted partner and advisor as Abbott’s main contact to customers.
• Manage and drive the development of their accounts, including strategic account management and post-sales implementation process.
• New product and menu expansion targeting and sales support.
• Prepare and execute regular customer business reviews.
• Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.
• Management of medium to large accounts, maintain network customer satisfaction.
• Experience sharing and support for Ambassador in the team.

Skills

Fluent in Cantonese

Fluent in English

Mandarin preferred

Computer knowledge

MS Office

Education

Degree in medical technology, life sciences or business or equivalent

At least three years of relevant experience

Job description

Job Responsibilities

• Act as trusted partner and advisor as Abbott’s main contact to customers


• Manage and drive the development of their accounts, including key activities such as: strategic account management and post-sales implementation process


• New product and menu expansion targeting and sales support


• Prepare and execute regular customer business reviews


• Success in this role is measured by service level achievement, economic profitability, customer satisfaction score (NPS), contract renewal rate and managed revenue.


• Management of medium to large accounts, maintain network customer satisfaction


• Experience sharing and support for Ambassador in the team

Requirements

• Degree in medical technology, life sciences or business or equivalent


• Knowledge of medical laboratory science is preferred


• Fluent in Cantonese and English.


• Knowledge of Mandarin is preferred


• Computer knowledge


• At least THREE year of relevant experience