Hotel Security Supervisor: Lead Safety & Guest Experience

Shangri-La Group; Hong Kong; On-site; HKD 180,000 - 260,000; Full time

Benefits offered by this job

Competitive benefits

Travel perks

Job summary

Shangri-La Group, headquartered in Hong Kong, operates iconic hotels including Island Shangri-La, Hong Kong. The Security Supervisor role leads daily security operations, ensuring standards and safety for guests and colleagues while guiding the security team.

Ideal candidates bring a professional Security Management qualification, at least 3 years in hotel/security, and strong communication skills in English, Cantonese and Putonghua. HK-based posting with on-site duties.

Qualifications

• Certificate or above with professional qualifications in Security Management.
• Minimum 3 years of relevant experience in the Hotel or Security Industry.
• Valid Security Personnel Permit.
• Ability to assess risks and perform independent security/operations reviews and audits.
• Sound knowledge of security access control system, alarm monitoring system and CCTV system.
• Self-initiated team player with good communication skills.

Responsibilities

• Manage the team effectively to drive day-to-day security operations.
• Ensure security operations are strictly followed to established standards and policies.
• Provide practical guidance and coaching to maintain consistent Hotel and Departmental standards.
• Cultivate and maintain excellent guest relations to enhance their satisfaction.
• Handle guests’ inquiries promptly and effectively, and report security or safety concerns to Management.

Skills

Team leadership

Risk assessment

Communication skills

Multilingual

Security systems knowledge

Education

Security Management certification

Tools

CCTV system

Access control system

Alarm monitoring system

Job description

Shangri-La Group, headquartered in Hong Kong, operates iconic hotels including Island Shangri-La, Hong Kong. The Security Supervisor role leads daily security operations, ensuring standards and safety for guests and colleagues while guiding the security team.

Ideal candidates bring a professional Security Management qualification, at least 3 years in hotel/security, and strong communication skills in English, Cantonese and Putonghua. HK-based posting with on-site duties.