Securities Trading & Client Services Specialist

Standard Chartered Bank; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Job summary

Standard Chartered Bank in Hong Kong is seeking a client services specialist to handle inbound and outbound calls related to securities and other investment products, as well as general banking inquiries. You will ensure professionalism, accuracy, and timely responses to client questions, while maintaining high service standards.

Candidates should have knowledge of securities trading, strong communication skills, and fluency in Cantonese, English, and Mandarin.

Qualifications

• Knowledge of securities trading market and general banking/insurance products.
• Strong interpersonal and communication skills for customer services.
• HKSI and IIQE registrations are required or preferred.

Responsibilities

• Handle client interactions via inbound and outbound calls for securities, banking and insurance products.
• Provide high-quality service and accurate information to clients.
• Execute client orders and inquiries in compliance with regulations.
• Respond to general banking product questions and resolve issues or complaints.
• Capture client feedback for process improvement and overall experience.
• Conduct outbound calls for specific assignments as required.
• Meet or exceed service level agreements and productivity targets.

Skills

Securities knowledge

Customer service

Interpersonal skills

Communication skills

Languages: Cantonese/English/Mandarin

Education

RI registration (HKSI Paper 1,7,8)

TR licensing registration (IIQE 1,2,3)

Job description

Standard Chartered Bank in Hong Kong is seeking a client services specialist to handle inbound and outbound calls related to securities and other investment products, as well as general banking inquiries. You will ensure professionalism, accuracy, and timely responses to client questions, while maintaining high service standards.

Candidates should have knowledge of securities trading, strong communication skills, and fluency in Cantonese, English, and Mandarin.