Scheduling Coordinator- Outpatient Psychiatry

Nationwide Children's Hospital; Tuen Mun; On-site; HKD 298,000 - 408,000; Full time

Job summary

Nationwide Children's Hospital is seeking a professional to manage the patient scheduling process and related reminder activities for their section. The role requires careful coordination, template creation, and conflict resolution to maintain efficient scheduling and communications with patients.

The candidate will maintain records, coordinate resources for events, and generate scheduling reports for stakeholders, ensuring timely reminders and accurate pre-registration information.

Qualifications

• High School graduate or equivalent required.
• Two years of medical secretary experience required.
• Excellent customer service skills to interact with the public internal and external.

Responsibilities

• Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.
• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring awareness of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Skills

Customer service

Communication

Computer skills

Education

High School diploma

Tools

Scheduling software

Job description

Overview:

40 hours/ week; M-F 8a - 4:30p

Job Description Summary:

Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.

Job Description:

Essential Functions:

Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority. Adjusts schedules and distributes updated schedules to necessary parties. Maintains accurate records and statistics. Coordinates with relevant parties to ensure that all necessary resources are available for scheduled events and collection of pre-registration information. Sends reminders or directs phone calls to patients, ensuring that they are aware of upcoming events and appointments. Generates reports on scheduling activities and presents them to relevant parties as needed.

Education Requirement:

High School graduate or equivalent, required.

Licensure Requirement:

(not specified)

Certifications:

(not specified)

Skills:

Excellent customer service skills to interact with the public internal and external.

Experience:

Two years of medical secretary experience, required.

Physical Requirements:

OCCASIONALLY: Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Machinery, Pushing / Pulling: 0-25 lbs, Standing

FREQUENTLY:

Color vision, Flexing/extending of neck, Reaching above shoulder, Walking

CONTINUOUSLY:

Audible speech, Computer skills, Decision Making, Depth perception, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Repetitive hand/arm use, Seeing – Far/near, Sitting

Additional Physical Requirements performed but not listed above:

Talking on telephone Constantly (67-100%)

\"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet\"