Patient Scheduling Pro — Coordinated Care Specialist

Nationwide Children's Hospital; Tuen Mun; On-site; HKD 298,000 - 408,000; Full time

Job summary

Nationwide Children's Hospital is seeking a professional to manage the patient scheduling process and related reminder activities for their section. The role requires careful coordination, template creation, and conflict resolution to maintain efficient scheduling and communications with patients.

The candidate will maintain records, coordinate resources for events, and generate scheduling reports for stakeholders, ensuring timely reminders and accurate pre-registration information.

Qualifications

• High School graduate or equivalent required.
• Two years of medical secretary experience required.
• Excellent customer service skills to interact with the public internal and external.

Responsibilities

• Manages the entire patient scheduling process of their section and maintains patient reminder activity in conjunction with the scheduling.
• Creates templates, identifies conflicts, and schedules patients as directed and according to availability and priority.
• Adjusts schedules and distributes updated schedules to necessary parties.
• Maintains accurate records and statistics.
• Coordinates with relevant parties to ensure resources are available for scheduled events and collection of pre-registration information.
• Sends reminders or directs phone calls to patients, ensuring awareness of upcoming events and appointments.
• Generates reports on scheduling activities and presents them to relevant parties as needed.

Skills

Customer service

Communication

Computer skills

Education

High School diploma

Tools

Scheduling software

Job description

Nationwide Children's Hospital is seeking a professional to manage the patient scheduling process and related reminder activities for their section. The role requires careful coordination, template creation, and conflict resolution to maintain efficient scheduling and communications with patients.

The candidate will maintain records, coordinate resources for events, and generate scheduling reports for stakeholders, ensuring timely reminders and accurate pre-registration information.