Sales Supervisor

Mediterranean Shipping Company (Hong Kong) Limited; Hong Kong; On-site; HKD 167,000 - 246,000; Full time

Job summary

MSC (Hong Kong) Limited is seeking a Customer Service Officer in Quarry Bay to support existing clients and drive business growth. You will monitor client volume, maintain relationships, and prepare rate cards while ensuring accurate system entries.

The role requires a higher diploma or above, 3 years of shipping experience with sales exposure, and strong English and Mandarin communication. Join a team committed to quality service and client satisfaction.

Qualifications

• Higher diploma or above in Business Administration, Logistics, Marketing or related disciplines.
• Minimum 3 years’ experience in shipping industries, preferably with sales management.
• Good communication, analytical and problem-solving skills.
• Team player, proactive, and result-oriented; able to handle customer contacts.
• Proficiency in English and Mandarin.

Responsibilities

• Monitor and review volume/performance of existing customers independently.
• Expand business volume with existing clients.
• Establish and maintain good client relationships.
• Prepare rate cards and input into the system.
• Handle customer enquiries and provide solutions.
• Provide meeting recaps to mentor after sales visits.
• Assist mentor in developing and implementing sales and marketing activities.
• Achieve assigned KPI growth.

Skills

Communication skills

Analytical skills

Problem-solving

Team player

Customer interaction

Outgoing personality

Proactive

English and Mandarin

Education

Higher diploma or above in Business Administration / Logistics / Marketing

Job description

Customer Service Officer - Quarry Bay

Monitor and review volume / performance of existing customers independently

Expand the business volume with existing clients

Establish and maintain a good relationship with clients

Prepare the rate card and insert into the system

Handle the enquiries from customers and provide related solutions

Provide meeting recap to mentor after sales visit

Assist the mentor in developing and implementing sales and marketing activities

Achieve assign KPIs growth

Requirements

• Higher diploma or above in Business Administration / Logistics / Marketing or related disciplines
• Minimum 3 years’ experience at shipping industries preferably with solid experience in sales management
• Good communication, analytical, and problem-solving skills
• A good team player, proactive, sensitive to figures and result-oriented
• Outgoing and is willing to get in touch with customers
• Proficiency in English & Mandarin

The successful candidates will be rewarded with an attractive salary and benefit package, which is commensurate with experience and qualifications.

Company Details

We are the shipping agent for Mediterranean Shipping Company S.A. of Switzerland. In order to support our business expansion and maintain high quality service to our customers, we invite applications for the following positions.

MSC is an equal opportunity employer. All information collected will be kept in strict confidence and used solely for recruitment purpose within the MSC Group of Companies.

All personal data of unsuccessful applicants will be retained for 6 months for future recruitment purpose and will then be destroyed.

Questions Requested

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?

Wan Chai, Wan Chai District, HK

Quarry Bay, Eastern District, HK