Sales Supervisor

Novartis Pharma Schweiz; Hong Kong; On-site; HKD 500,000 - 900,000; Full time

Job summary

Novartis is seeking a high-impact Key Account Manager to drive sales, cultivate strategic customer relationships and expand existing accounts in Hong Kong. You will lead account strategies, negotiate contracts, and coordinate cross-functional programs with marketing and medical teams.

The role requires strong stakeholder management, a track record in account-based sales, and the ability to implement tactical plans that align with commercial goals.

Responsibilities

• Drive sales in designated accounts to reach commercial goals.
• Develop customer development strategy and KAM action plans for assigned accounts; align objectives and execute.
• Expand relationships with existing customers by proposing solutions that meet their needs.
• Lead development of strategies and tactical plans; provide input on analysis, potential and key programs.
• Prepare and negotiate contracts and guide initiatives launched to target accounts.
• Organize customer events and programs with marketing/medical departments as needed.
• Contribute to stakeholder mapping and profiling; provide data for the CRM system.
• Establish and implement a sales/business plan for the designated client base; may oversee a few direct reports.
• Report technical complaints/adverse events/special cases related to Novartis products within 24 hours; distribute samples where applicable.

Job description

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Distribution of marketing samples (where applicable)

Major Accountabilities

• Responsible for driving sales, promotion and development in the designated accounts to reach commercial goals
• Develop customer development strategy, dedicated KAM action plans for assigned accounts, aligns on account objectives and executes. Establish and develop long-term relationships with key customers. Acquire a thorough understanding of key customer needs and requirements.
• Expand the relationships with existing customers by continuously proposing solutions that meet their needs and objectives.
• Lead the preparation of strategies and individual tactical plans and to give strategic input in terms of analysis, future potential and key programs required for the accounts.
• Prepare and negotiate contracts, and guide initiatives that the company launches to target particular account.
• Organize customer events and other programs independently or with marketing/medical department, in line with agreed business tactical plans
• Contribute to the mapping of stakeholders, including segmentation and profiling and provide accurate and timely data for the Novartis CRM system.
• Responsible for establishing and implementing a sales/business plan for a designated client base. May manage a few direct reports
• Reporting of technical complaints / adverse events / special case scenarios related to Novartis products within 24 hours of receipt -Distribution of marketing samples (where applicable)
• Distribution of marketing samples (where applicable)

Key Performance Indicators

• Sales revenue and revenue growth in designated accounts
• Operating budget for designated key accounts (Budget, Cost, Sales, etc.)