Sales Process & AI Transformation Lead

Orient Overseas Container Line Ltd (OOCL); Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

OOCL in Hong Kong is seeking a senior sales transformation professional to lead process optimization, digital transformation, and data analytics across global sales operations. You will drive cross-functional programs and partner with IT and BI teams to implement AI-enabled improvements.

The role emphasizes stakeholder management, KPI design, and the delivery of measurable improvements in efficiency, engagement, and commercial performance.

Qualifications

• Bachelor's degree in Shipping, Logistics, Information Systems, Business Administration or a related discipline.
• Minimum 5 years of experience in shipping, logistics, sales operations, business process improvement, or related commercial functions.
• Proven track record in leading cross-functional projects and delivering measurable business improvements.
• PMP, Agile, or related project management certifications are advantageous.
• Strong analytical and problem-solving skills, with experience in process mapping, KPI design, performance management, and data-driven decision-making.
• Hands-on experience with CRM platforms, Power BI, Tableau, or similar analytics tools.
• Knowledge of process automation, digital transformation, and emerging AI technologies is highly preferred.
• Excellent communication, presentation, and stakeholder management skills.

Responsibilities

• Lead Sales Process Excellence & Digital Transformation initiatives to streamline processes and scale operations.
• Identify bottlenecks and implement automation, digital solutions, and AI-enabled improvements.
• Drive strategic sales initiatives to improve customer engagement and commercial performance.
• Develop dashboards and performance reports to monitor KPIs and market trends.
• Collaborate across Sales, Customer Service, Operations, IT and other functions to support global sales objectives.
• Partner with IT and BI teams to design and enhance sales platforms and analytics tools.

Skills

Sales transformation

Process optimization

Digital transformation

Data analytics

Stakeholder management

Project management

Cross-functional collaboration

CRM platforms

Power BI

Tableau

AI adoption

Education

Bachelor's degree in Shipping, Logistics, Information Systems, Business Administration

Tools

Power BI

Tableau

CRM platforms

Job description

OOCL in Hong Kong is seeking a senior sales transformation professional to lead process optimization, digital transformation, and data analytics across global sales operations. You will drive cross-functional programs and partner with IT and BI teams to implement AI-enabled improvements.

The role emphasizes stakeholder management, KPI design, and the delivery of measurable improvements in efficiency, engagement, and commercial performance.