Business Development Manager (SMB Accounts)

Shopback 2; Hong Kong; On-site; HKD 500,000 - 700,000; Full time

Benefits offered by this job

Career progression opportunities

Collaborative work culture

Competitive compensation based on performance

Job summary

Shopback 2 in Hong Kong seeks a Business Development Manager to drive growth in the SMB sector. Your role involves identifying and winning new business partnerships, building strong relationships with merchants, and collaborating across teams to ensure successful execution.

The ideal candidate has a Bachelor’s degree and at least 2 years of experience in business development or account management. Competitive compensation, growth opportunities, and a diverse, inclusive workplace culture await you.

Qualifications

• Minimum 2 years of experience in Business Development or Account Management.
• Proven ability to close deals and drive revenue growth.
• Strong communication and presentation skills.
• Excellent interpersonal skills.

Responsibilities

• Own and drive SMB growth for ShopBack.
• Identify and win new business partnerships with SMB merchants.
• Build strong merchant relationships and understand their needs.
• Monitor industry trends to uncover new opportunities.
• Collaborate with Operations, Account Management, and Marketing teams.

Skills

Business Development

Account Management

Communication Skills

Analytical Problem-Solving

Use of AI Tools

Education

Bachelor’s degree in Business Administration, Marketing, or related field

Job description

Our Journey

The ShopBack Group is Asia-Pacific’s leading shopping, rewards, and payments platform, serving over 60 million shoppers across 13 markets. In 2025, the Group continued its global growth with its expansion into North America. Driven by the vision to make every day more rewarding, ShopBack is dedicated to saving members money and time, and delivering delight every day. The platform also enables merchants and brands to engage with their members in a cost‑effective manner. Founded in 2014, ShopBack now powers over US$5.5 billion in annual sales for over 20,000 online and in‑store partners, and has rewarded shoppers with more than US$800 million (over S$1 billion) in cashback to date. Through its innovative offerings, ShopBack continues to create value for both members and merchants. Notably, its payment solution, ShopBack Pay, offers members a convenient and rewarding payment option at checkout.

Responsibilities

• Own and drive SMB growth: Execute ShopBack’s SMB merchant acquisition strategy, playing a key role in scaling ShopBack Pay across the market.
• Identify and win new business: Prospect, pitch, and close partnerships with SMB merchants, with a strong focus on high‑potential segments such as F&B.
• Build strong merchant relationships: Act as a trusted partner to merchants—understanding their business needs and positioning ShopBack Pay as a meaningful growth lever.
• Stay commercially sharp: Monitor industry trends, competitor activities, and market dynamics to uncover new opportunities and refine your approach.
• Collaborate to deliver impact: Work closely with Operations, Account Management, and Marketing teams to ensure smooth onboarding and successful campaign execution.
• Improve how we sell: Provide insights and feedback to continuously refine the sales process, making it more efficient, scalable, and effective.
• Deliver a great merchant experience: Support and engage partners post‑signing, ensuring they see value and succeed on the ShopBack platform.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Minimum 2 years of experience in Business Development or Account Management, ideally within technology, e‑commerce, fintech, or platform businesses.
• Proven ability to close deals and drive revenue growth, with a strong commercial mindset.
• Strong communication and presentation skills, with the ability to clearly and persuasively articulate value propositions.
• Excellent interpersonal skills with solid analytical and problem‑solving capabilities.
• A self‑starter with a high ownership mindset—resilient, resourceful, and driven to overcome challenges.
• Ability to thrive in a fast‑paced, target‑driven environment while managing multiple priorities with precision.
• Hungry and motivated to be part of building and scaling a high‑growth business.
• Passionate about working with SMBs and making a tangible impact on their growth.
• Strong drive to succeed in one of the fastest‑growing tech startups in the region.
• AI Competency: Demonstrated use of AI tools (e.g., ChatGPT, Gemini, Claude) to develop new or improve workflows, enhance productivity, and drive efficiency at scale.

Benefits

• Career progression paths and opportunities to take on greater challenges that help you realise your ambitions.
• Be part of a winning team on a journey to global scale.
• Competitive compensation based on your performance.
• Candid, open, and collaborative culture where feedback is valued, for everyone to grow and improve every day.

ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under applicable laws. Join our team and help us make a difference!