Sales Operations Lead, AI-Driven Growth

Coins.ph; Hong Kong; On-site; HKD 510,000 - 706,000; Full time

Job summary

Coins is seeking a Sales Operations professional to support cross-market efforts, build dashboards, and drive performance analysis. You will collaborate with the Chief of Staff and Sales AI teams to enhance data quality, reporting, and tool adoption.

The role emphasizes organized, detail-oriented execution, with a focus on AI-enabled workflows and insights to improve efficiency and outcomes across the commercial function.

Qualifications

• Experience in sales operations, commercial operations, business operations, analytics, or a similar role.
• Strong spreadsheet, dashboarding, and analytical ability; comfortable working with performance metrics.
• Highly organized, detail-oriented, and reliable with follow-through.
• Comfortable coordinating across distributed teams and multiple functions.
• Interest in AI-enabled workflows and willingness to use AI tools for automation and insight generation.
• Experience in fintech, payments, crypto, e-commerce, or high-growth technology is a plus.

Responsibilities

• Monitor sales associate performance, transactions, pipeline activity, and operational bottlenecks.
• Build and maintain accurate dashboards and recurring performance reports.
• Analyze sales trends and identify reasons for underperformance or process gaps.
• Track adoption and effectiveness of internal sales tools, including AI-enabled tools.
• Partner with the Sales AI team on data quality, handoffs, reporting needs, and tool improvements.
• Coordinate sales trainings, meetings, follow-ups, and operational communications.
• Manage sales-related follow-ups with Legal, Compliance, and other internal stakeholders.
• Maintain organized records, action trackers, and status updates across initiatives.
• Support broader commercial and strategic projects led by the Chief of Staff.

Skills

Sales operations

Dashboarding

Analytics

AI tools

Fintech experience

Tools

AI-enabled tools

Job description

Coins is seeking a Sales Operations professional to support cross-market efforts, build dashboards, and drive performance analysis. You will collaborate with the Chief of Staff and Sales AI teams to enhance data quality, reporting, and tool adoption.

The role emphasizes organized, detail-oriented execution, with a focus on AI-enabled workflows and insights to improve efficiency and outcomes across the commercial function.