Sales Manager

Madison (Hong Kong) Limited; Hong Kong; On-site; HKD 201,000 - 357,000; Full time

Job summary

Madison (Hong Kong) Limited, part of The Madison Group, is seeking a results-driven luxury sales professional to join our House of Madison showroom in Hong Kong. The role focuses on delivering exceptional guest service, driving sales, and maintaining brand standards.

You will collaborate with cross-functional teams, manage inquiries, and contribute to sales strategy. The ideal candidate has at least 3 years of relevant experience, excellent English and Cantonese, and a passion for premium

Qualifications

• 3+ years in luxury retail, premium kitchen/furnishings, or high-end lifestyle/hospitality.
• Self-motivated with attention to detail and passion for work.
• Strong communication and interpersonal skills.
• MS Office proficiency.
• Fluent English and Cantonese; Mandarin preferred.
• Immediate availability preferred.

Responsibilities

• Provide high-quality guest service and respond to enquiries promptly.
• Conduct sales and business development activities to grow sales.
• Achieve sales targets and brand goals.
• Collaborate with cross-departments to handle guest and operational issues.
• Perform daily shop duties and maintain showroom cleanliness.
• Support quotations and sales orders administratively.
• Handle ad-hoc tasks as required by supervisors.

Skills

Customer service

Sales

Communication

Interpersonal skills

MS Office proficiency

Job description

Reports to: Director of Strategy & Operations, Head of Retail Sales & Operation

The Madison Group was founded in 1996 in Hong Kong as a company representing premium lifestyle brands like bulthaup, Sub-Zero, WOLF, Rimadesio, Viabizzuno, Wittmann and Jura. Through the years, The Madison Group has collaborated with the region's leading property developers on residential projects that have become the benchmark of luxury of living. Today, the group has operations and retail outlets in Singapore, Shanghai and Hangzhou.

Launched in October 2014, House of Madison is a ground-breaking retail experience by The Madison Group. House of Madison serves as a retail playground for tinkers and tinkerers, artists and artisans exploring the intersection of design, gastronomy and the art of expressive living. To cope with the company's expansion and market demands, we are now looking for high calibre to join our winning team.

Key Responsibilities:

• Provide high-quality guest servicesto customers and respond to guests’ enquiries promptly, efficiently, and courteously
• Conduct sales and business development activities to increase sales and sales pipeline
• Effectively achieve sales targets and brand goals
• Work with cross departments in handling both guest and operational issues effectively
• Perform general daily shop duties, maintain a clean and tidy environment in showroom
• Provide administrative and operation support on quotation, sales order preparation, etc.
• Perform ad-hoc tasks as required by supervisors

Requirements:

• At least 3 years of solid experience in either luxury retail, premium kitchen / furnishing / lighting, high-end lifestyle industry, interior design or hospitality
• Self- motivated, attention to details and passionate about work
• Presentable, sociable and customer-oriented with strong communication and interpersonal skills
• Proficiency in PC knowledge (MS office)
• Good command of English, Cantonese (and Mandarin preferred)
• Immediate availability is preferred

Our application process includes the following questions:

• Which of the following statements best describes your right to work in Hong Kong?
• What's your expected monthly basic salary?
• How many years' experience do you have as a sales manager?
• What is your highest level of education?
• How many years' experience do you have as a Luxury Sales Associate?
• How many years of Interior Design experience do you have?