Sales Coordinator

Shangri-La Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

Competitive benefits

Recognition programs

Colleague stay/travel perks

Job summary

Shangri-La Group, headquartered in Hong Kong, seeks a Sales Coordinator to support day-to-day sales activities and liaise with internal and external stakeholders across our Kowloon Shangri-La, Hong Kong operations.

You will handle inquiries, assist with sales and marketing activities, and prepare sales reports. Strong English, Cantonese, and Putonghua skills plus a hospitality background are preferred; fresh graduates are welcome to apply.

Qualifications

• Bachelor Degree in Hospitality Management, Events Management or other related disciplines.
• Experience in administrative or sales background.
• Experience in Delphi or other PMS systems.
• Detail-oriented and self-motivated team player.
• Excellent command of English, Cantonese and Putonghua.
• Fresh graduates are also welcome.

Responsibilities

• Answer and handle incoming inquiries from customers in a timely and professional manner.
• Communicate any feedback or messages from customers promptly.
• Assist with all in-house sales and marketing related activities and promotional activities.
• Produce required reports of completed sales activities, including the details of face-to-face and any other related client interactions.
• Update and maintain relevant data and sales contact lists, reports and account information.
• Provide general administrative support.
• Perform any other duties as assigned by the Management.

Skills

Detail-oriented

Team player

Customer service

Excellent English

Cantonese

Putonghua

Education

Bachelor Degree in Hospitality Management

Tools

Delphi

PMS systems

Job description

Find Your Shangri-La in Shangri-La.

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

Enchantment begins in an Ever-Bustling City: Kowloon Shangri-La, Hong Kong, the very first hotel to open in the reclaimed Tsim Sha Tsui East where the glam light of the city starts right outside our doors. Kowloon Shangri-La sits in the famous shopping and entertainment district of Tsim Sha Tsui East. Apart from food, shopping, and popular places of interest, Tsim Sha Tsui is a land of legends brimming with cultural heritage and fascinating stories.

About The Role

As a Sales Coordinator, you will be supporting the Team by coordinating day-to-day sales activities and liaising with internal and external stakeholders.

Key Responsibilities

• Answer and handle incoming inquiries from customers in a timely and professional manner.
• Communicate any feedback or messages from customers promptly.
• Assist with all in-house sales and marketing related activities and promotional activities.
• Produce required reports of completed sales activities, including the details of face-to-face and any other related client interactions.
• Update and maintain relevant data and sales contact lists, reports and account information.
• Provide general administrative support.
• Perform any other duties as assigned by the Management.

About You

• Bachelor Degree in Hospitality Management, Events Management or other related disciplines.
• Experience in administrative or sales background.
• Experience in Delphi or other PMS systems.
• Detail-oriented and self-motivated team player.
• Excellent command of English, Cantonese and Putonghua.
• Fresh graduates are also welcome.

Why Join Us

• A workplace that values your passion and supports self-realization and personal growth.
• Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
• Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
• Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.