Service Centre Officer

Shangri-La Group

Hong Kong

On-site

HKD 201,000 - 268,000

Full time

2 days ago

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Benefits offered by this job

Competitive benefits

Colleague stay/travel perks

Job summary

Shangri-La Group in Hong Kong seeks a Service Centre Officer to handle guest requests and coordinate internal communications, ensuring smooth daily operations across the Kerry Hotel and wider portfolio.

You will manage all incoming and outgoing calls, record guest messages and wake‑up calls, answer inquiries about F&B promotions, and execute duties assigned by management. Fluency in English, Cantonese, and Putonghua is essential, and shift work is required.

Qualifications

At least 1 year of relevant experience in hotel or customer service.
Customer oriented, team player with strong interpersonal and multi-tasking skills.
Excellent command of spoken English, Cantonese and Putonghua.

Responsibilities

Handle all incoming and outgoing calls promptly.
Provide and record all guest messages and wake-up calls.
Fulfill guest needs as requested according to the established standard.
Answer general inquiries and explain latest F&B promotion.
Perform any other duties as assigned by Management.

Skills

Customer service

Interpersonal skills

Multitasking

Shift work

Job description

Find Your Shangri-La in Shangri-La

Headquartered in Hong Kong SAR, Shangri-La Group has grown from a single hotel business to a diverse and integrated global portfolio comprising quality real estate and investment properties, wellness and lifestyle facilities. Today, the Group owns, operates and manages 100+ hotels under our family of five brands: Shangri-La Hotels & Resorts, Shangri-La Signatures, Kerry Hotels, JEN by Shangri-La, and Traders.

About Us

An urban resort, where style meets innovation: With pride of place on Kowloon’s vibrant waterfront, Kerry Hotel is an urban lifestyle resort offering guests unique dining concepts, extraordinary spaces and spectacular harbour views. The hotel also boasts the largest hotel meeting, event and catering facilities in the city. With the Whampoa MTR Station on its doorstep, the hotel is only steps away from Tsim Sha Tsui East shopping district.

About The Role

As a Service Centre Officer, you will be handling guest requests and coordinating internal communications to ensure smooth daily operations.

Key Responsibilities

Handle all incoming and outgoing calls promptly.
Provide and record all guest messages and wake-up calls.
Fulfill guest needs as requested according to the established standard.
Answer general inquiries and explain latest F&B promotion.
Perform any other duties as assigned by Management.

About You

At least 1 year of relevant experience in the Hotel or Customer Service Industry.
Customer oriented team player with strong interpersonal and multi-tasking skills.
Excellent command of spoken English, Cantonese, and Putonghua.
Willing to work on shifts.

Why Join Us

A workplace that values your passion and supports self-realization and personal growth.
Structured learning and development pathways with real opportunities to advance your professional craft and leadership skills.
Competitive benefits, recognition programs, and colleague stay/travel perks that reward your contribution and dedication.
Teams that promote inclusion and respect, value diversity, and foster a secure environment where everyone can thrive.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.

We appreciate your interest in joining us. Please note that only successful candidates will be contacted.

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