Rooms Division Leader: Elevate Guest Experience & Operations

IHG Hotels & Resorts; Hong Kong; Presencial; HKD 900.000 - 1.400.000; Jornada completa

Descripción de la vacante

IHG Hotels & Resorts, Kimpton Tsim Sha Tsui Hong Kong, seeks an Executive Assistant Manager - Rooms to lead the Rooms Division and shape the guest journey. You will inspire Front Office, Housekeeping, GSC, Engineering, and Security teams while driving service excellence and business performance.

With 8–10 years in Rooms leadership, including Director of Rooms experience, you will translate insights into action, optimize revenue, manage budgets, and foster an inclusive, high-performing culture

Formación

• Bachelor's degree in Hospitality Management, Business Administration, or related discipline preferred.
• 8–10 years progressive Rooms Division leadership experience, including at least 2 years as Director of Rooms.
• Experience in Hong Kong, Mainland China, or the Asia Pacific region with strong local market knowledge.
• Strong commercial acumen to drive revenue, manage budgets, optimize productivity, and meet business objectives.
• Strategic and forward-thinking leader who translates insights into action and elevates guest experience.
• People-first leadership with a passion for developing talent and building high-performing teams.
• Excellent communication and stakeholder management across all levels of the organization.
• Fluent in English; Cantonese and Mandarin knowledge is an advantage.

Responsabilidades

• Lead the Rooms Division (Front Office, Housekeeping, GSC, Engineering, Security) to deliver exceptional guest experiences.
• Drive HeartBeat, guest satisfaction, and online reputation through continuous service excellence.
• Partner with GSC and Quality Manager to identify opportunities and elevate the guest journey.
• Provide strategic leadership to maximize operational efficiency, productivity, and financial performance across the Rooms Division.
• Develop and inspire high-performing teams through coaching, engagement, talent development, and succession planning.
• Collaborate with the Executive Committee to support hotel-wide initiatives and achieve business objectives.

Conocimientos

Rooms leadership

Revenue growth

Budget management

Talent development

Stakeholder management

Communication

Strategic thinking

English fluency

Educación

Bachelor's degree in Hospitality Management or related discipline

Descripción del empleo

IHG Hotels & Resorts, Kimpton Tsim Sha Tsui Hong Kong, seeks an Executive Assistant Manager - Rooms to lead the Rooms Division and shape the guest journey. You will inspire Front Office, Housekeeping, GSC, Engineering, and Security teams while driving service excellence and business performance.

With 8–10 years in Rooms leadership, including Director of Rooms experience, you will translate insights into action, optimize revenue, manage budgets, and foster an inclusive, high-performing culture