Executive Assistant Manager - Rooms

InterContinental Hotels Group; Hong Kong; Hybrid; HKD 900,000 - 1,500,000; Full time

Job summary

Kimpton Tsim Sha Tsui Hong Kong, part of InterContinental Hotels Group, seeks an Executive Assistant Manager - Rooms to lead the Rooms Division and drive service excellence. You will inspire teams, elevate guest experiences, and partner with the executive team to achieve business goals.

You will shape frontline operations, optimize efficiency, and strengthen HeartBeat and online reputation while developing talent across Front Office, Housekeeping, and related functions.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or related discipline preferred.
• Minimum 8-10 years of progressive Rooms Division leadership experience within luxury or lifestyle hotels, including at least 2 years as a Director of Rooms.
• Experience in Hong Kong, Mainland China, or the Asia Pacific region with strong local market knowledge.
• Strong commercial acumen with ability to drive revenue, manage budgets, optimize productivity, and meet objectives.
• Strategic and forward-thinking leader who translates insights into action and improves HeartBeat and reputation.
• People-first leadership with passion for developing talent and fostering an inclusive workplace.
• Excellent communication, stakeholder management, and relationship-building skills across all levels.
• Fluent in English; Cantonese and Mandarin are advantageous.

Responsibilities

• Leading the Rooms Division (Front Office, Housekeeping, Guest Service Centre, Engineering, Security) to deliver exceptional guest experiences.
• Driving HeartBeat, guest satisfaction, and online reputation through continuous improvement and service excellence.
• Partnering with Guest Service Centre and Quality Manager to identify opportunities and elevate the guest journey.
• Providing strategic leadership to maximize operational efficiency, productivity, and financial performance across Rooms.
• Developing and inspiring high-performing teams through coaching, engagement, and succession planning.
• Collaborating with the Executive Committee on hotel-wide initiatives and business objectives.

Skills

Leadership

Strategic thinking

Communication

Stakeholder management

Team development

Guest service focus

Education

Bachelor's degree in Hospitality Management

Job description

At Kimpton Tsim Sha Tsui Hong Kong, we believe heartfelt hospitality creates unforgettable experiences. As our Executive Assistant Manager - Rooms, you will be a strategic leader who inspires teams, elevates service excellence, and creates meaningful connections with guests and colleagues alike. Your leadership will help shape every stage of the guest journey while driving operational success, guest satisfaction, and business performance.

A little taste of your day-to-day

Every day is different, but you'll mostly be:

• Leading the Rooms Division, including Front Office, Housekeeping, Guest Service Centre, Engineering and Security, to deliver exceptional guest experiences.

• Driving HeartBeat, guest satisfaction, and online reputation results through continuous improvement initiatives and service excellence.

• Partnering closely with the Guest Service Centre and Quality Manager to identify opportunities, enhance service recovery, and elevate the guest journey.

• Providing strategic leadership to maximize operational efficiency, productivity, and financial performance across the Rooms Division.

• Developing and inspiring high-performing teams through coaching, engagement, talent development, and succession planning.

• Collaborating with the Executive Committee to support hotel-wide initiatives and achieve business objectives.

What we need from you

• Bachelor's degree in Hospitality Management, Business Administration, or related discipline preferred.

• Minimum 8-10 years of progressive Rooms Division leadership experience within luxury or lifestyle hotels, including at least 2 years' experience as a Director of Rooms.

• Experience in Hong Kong, Mainland China, or the Asia Pacific region, with a strong understanding of the local hospitality market and business environment.

• Strong commercial acumen with the ability to drive revenue performance, manage budgets, optimize productivity, and achieve business objectives.

• A strategic and forward-thinking leader who can translate insights into action, elevate the guest experience, and continuously improve HeartBeat and reputation performance.

• A people-first leadership style with a passion for developing talent, building high-performing teams, and fostering an inclusive and engaging workplace culture.

• Excellent communication, stakeholder management, and relationship-building skills, with the ability to influence and collaborate effectively across all levels of the organization.

• Fluent in English; knowledge of Cantonese and Mandarin is an advantage

We are an equal opportunity employer. All applications will be treated in strict confidence. Personal data collected will be used for recruitment purpose only. Applicants who do not hear from us within six weeks should consider their applications unsuccessful.

At Kimpton, be 100% you, lead with heart, and spark joy that inspires lasting memories.