Senior/ Client Development Executive, HK & MC

Richemont Asia Pacific Limited - Piaget; Hong Kong; On-site; HKD 420,000 - 660,000; Full time

Job summary

Richemont Asia Pacific Limited - Piaget is seeking a Senior/Client Development Executive to support Hong Kong and Macau markets, focusing on clienteling, recruitment, retention, and activation of targeted client segments. The role emphasizes delivering luxury client experiences and working with store management to implement tailored client journeys that reflect Piaget’s values and brand.

In this position, you will design and execute events, manage external partnerships, and analyze client data

Qualifications

• Minimum a bachelor's degree in a related field.
• 5+ years in Retail Operation or Client Development.
• Strong network in luxury retail industry.
• Fluent English, with excellent communication skills.

Responsibilities

• Design and execute client events across HK & MC.
• Partner with boutique management on monthly action plans.
• Manage event budgets and post-event follow-up.
• Analyze client data to inform engagement strategies.
• Build relationships with third-party partners.

Skills

Communication skills

Client development

Event design

Luxury retail knowledge

Education

Bachelor’s degree in related field

Tools

SAP

Microsoft Office

Job description

Senior/ Client Development Executive, HK & MC

The Senior Client Development Executive will support both Hong Kong (HK) & Macau (MC) markets in optimizing retail sales performance through effective recruitment, retention, and re-activation of targeted client segments. In partnership with store management and third-parties, s(he) will strive to develop and deliver special client journeys that embody the Maison’s values, vision, and style. By implementing innovative strategies with a client-centric mindset, s(he) will ensure that Piaget continues to enchant our clients with world-class, unique, and luxurious experience, every time.

KEY RESPONSIBILITIES

Client Event Design & Execution

Proactively research competitor clienteling activities to identify market best practices and innovative clienteling solutions

Partner with boutique management to design and implement tailored monthly action plans for each boutique across both HK and MC markets. Consolidate boutique’s calendar of events, activations, and VIP gifting

Establish event targets and KPIs (e.g., number of appointments, total sales, average price per transaction). Consistently track progress to ensure target achievement

Manage event budgets, track expenses, and ensure cost-effectiveness while upholding the highest standards of quality

Provide on-site support during events to ensure seamless execution

Closely monitor and push forward post-event follow-up

Collect and analyze both quantitative and qualitative feedback from events to locate areas for enhancement and address any roadblocks to success

External Partnership Management

Proactively cultivate relationships with third parties such as personal shopper managers, hotels, banks, private clubs, etc.

Seek exclusive benefits and sponsorships from partners for Piaget clients to enhance client treatment and foster loyalty

Incentivize partners to refer their clientele to Piaget by providing benefits such as co-branded event opportunities, exclusive shopping privileges, to facilitate recruitment of new clients

Source, select, and manage a network of high-quality vendors, including caterers, decorators, service providers, to support event execution with services that align with Piaget’s brand standard

Client Data Analysis

Communicate with boutique staff to ensure completed data capture with high accuracy

Analyze client interactions, preferences, and purchase history to identify trends to develop future engagement strategies

REQUIREMENTS

With relevant experience in handling Hong Kong & Macau market

5+ years of proven experience in Retail Operation / Client Development role

Strong network and understanding in the luxury retail industry

Bachelor’s degree holder in a related field

Excellent written and verbal communication skills

Business fluency in English

Detail oriented with the ability to manage multiple projects simultaneously

A team player with the ability to build strong relationships with colleagues both in the office and frontline

SAP and Microsoft Office software