(Senior) Retail Specialist

LVMH; Hong Kong; On-site; HKD 480,000 - 600,000; Full time

Job summary

The Senior Retail Specialist at LVMH in Hong Kong and Macau supports the Retail Director in delivering efficient daily operations across the network. You will implement operating standards, coordinate cross-functional activities, and drive store performance while supporting key projects like openings, renovations, and global operations initiatives.

We seek a detail-oriented professional with 5+ years in luxury retail operations, strong communication and problem-solving skills, and proficiency in

Qualifications

• Bachelor's degree in business management, marketing or related discipline.
• Minimum 5 years of experience in retail operations or multi-store support.
• Well organized, detail-oriented with strong numerical analysis.
• Excellent communication and interpersonal skills to manage store-office relationships.
• Proactive, solution-oriented with a collaborative mindset.
• Resilient and adaptable in a fast-paced, multi-market environment.
• Proficient in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Support Retail Director in ensuring smooth daily operations across HK and Macau stores.
• Implement and harmonize operating standards and processes per HQ guidelines.
• Coordinate cross-functional activities with CRM, Merchandising, IT, VM, Finance and stores.
• Assist with store openings, renovations, relocations, and related projects.
• Manage store planning, logistics, and after-sales coordination with teams.
• Monitor and report on store performance and client satisfaction.

Skills

Communication skills

Problem-solving

Team-player

Adaptability

Analytical mindset

Education

Bachelor's degree in business management/marketing or related discipline

Tools

MS Office

Excel

Job description

The Senior Retail Specialist supports the Retail Director in ensuring smooth and efficient daily operations across Hong Kong and Macau retail network. The role is responsible for implementing operational standards and key processes, coordinating cross-functional activities, optimizing store performance, and supporting key projects such as store openings, renovations, and global operations initiatives.

Key Responsibilities:

Operations Standards & Process Improvement

• Analyze, define, implement, and execute new operating standards to harmonize practices across the responsible markets.
• Implement and monitor the execution of ‘Master of Retail’ following global operations guidelines and standards.
• Propose improvements and implement changes aligned with HQ Retail Operations strategies and guidelines.
• Monitor OPEX-related activities and proactively challenge existing workflows to improve efficiency and maintain cost control.

Store Operations, Facilities & Maintenance

• Manage uniform and packaging material orders and consolidation
• Handle store maintenance requests, liaise with internal teams and facilities service providers, and monitor service quality and progress.

• Support the Retail Director in coordination of Store Planning team on all aspects of store opening, relocation, closure, and renovation projects.
• Coordinate with internal teams (CRM, Merchandising, IT, VM, Finance) to ensure timely preparation and setup.

Cross-Functional Collaboration & Communication

• Enable seamless communication between stores and the office, ensuring issues are escalated and resolved promptly.
• Collaborate closely with CRM, VM, Merchandising, IT, Finance, and Retail Quality teams to support store needs.
• Coordinate logistics planning such as product deliveries, storage concerns, and back-of-house
• Partner with internal teams to ensure all cross-functional support and escalated issues directly contribute to exceptional in-store experiences and sustain client satisfaction.
• Work closely with store teams, coordinate and follow up on repairs, exchanges, and client
• Act as a bridge between stores, after-sales team, and other office
• Ensure timely updates and clear communication to stores for client follow
• Support tracking and reporting of after-sales cases and key
• Identify recurring issues and provide feedback to improve processes and client experience.

Qualifications

• Bachelor's degree, preferred major in business management, marketing or other relevant discipline.
• Minimum 5 years of experience in retail operations, store management, or multi-store operational support, preferably within premium or luxury retail.
• Well organized, detail-oriented with a good analytical sense for numbers.
• Excellent communication and interpersonal skills to manage store-office relationships.
• Strong problem-solving mindset; proactive and solution-oriented.
• Team-player with a collaborative approach.
• Resilient, adaptable, and comfortable working in a fast-paced, multi-market environment.
• Proficient in MS Office applications including Word, Excel, PowerPoint.

Originally from Trivero in northern Italy, the Loro Piana family began trading wool in the early 1800s. In 1924, Pietro Loro Piana founded Ing. Loro Piana & C., the current company. Pietro’s nephewFranco took over in 1941, and after the war the firm began to establish its reputation as a supplier of premium wool and cashmere textiles for a growing haute couture industry, both home and abroad. In the 1970s, Sergio and Pier Luigi Loro Piana took up the reins, diversifying into luxury goods and developing an international retail arm. Now the world’s foremost cashmere processor, Loro Piana prides itself on sourcing the very finest, rarest raw materials the world has to offer, including unique cashmere from baby goats in northern China and Mongolia, vicuña from the Andes,extra-fine Merino wool from Australia and New Zealandand lotus flower fiber from Myanmar. The company draws on both time-honored traditions and state of the art technology to offer its discerning customers products that are renowned for their peerless quality. All of the company’s collections of ready-to-wear garments and accessories are made in Italy to the highest standards of craftsmanship and sartorial excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.
Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community.
Join us at LVMH, where your talent is at the heart of our collective successes.