Retail Learning and Engagement Manager, North Asia

Chanel, Inc.; Hong Kong; In loco; HKD 480.000 - 720.000; Tempo pieno

Vantaggi offerti da questo lavoro

Wellbeing programmes

Learning and development opportunities

Parental leave

Descrizione del lavoro

Chanel is seeking a Learning and Engagement Manager to elevate frontline teams with the right knowledge, skills and behaviors, delivering the Ultimate Boutique Experience. You will partner with North Asia markets, shape learning experiences and co-create curricula that support brand standards and client relationships.

You will lead in-learning design, test new technologies, and measure program effectiveness across markets, fostering a Passion for Fashion and a service excellence mindset

Competenze

• You have extensive experience in retail learning and group animation.
• Strong public speaking, storytelling and interpersonal skills.
• Ability to lead learning initiatives across markets and adapt methodologies.

Mansioni

• Lead the learning and engagement strategy to elevate frontline teams.
• Collaborate with North Asia markets to design curriculums and campaigns.
• Test new learning technologies and measure program effectiveness.

Conoscenze

Retail learning

Public speaking

Storytelling

Interpersonal skills

Teamwork

Agility

Learning methodologies

Strumenti

Learning platforms

Descrizione del lavoro

Why This Mission:

The Learning and Engagement manager will lead the markets to elevate our Retail Teams with the right knowledge, skills and behaviors to deliver the Ultimate Boutique Experience. The role will be essential in instilling Passion for Fashion and for the Brand within our frontline teams, ensuring that The Chanel Difference transmitted on the Boutique Floor and delivering the Client Relational Promise to All Clients.

Impact You Can Create In The Role:

You will shape the learning experience of all frontline teams, identifying needs and co-working with the markets to enhance curriculums. You will orchestrate in collaboration with Global key engagement campaigns throughout the year: amplifying Brand messages while supporting the market in the best way to execute locally. You will strive for Service Excellency mindset, keeping FA’s passion and engagement at the heart of our Brand Posture. You will focus on developing with the markets the conditions where on the floor learning and coaching are a key to success.

In this role, you will be a key partner and advisor to the local L&D managers on learning design and roll out. You will engage and elevate the North Asia Community through Best Sharing, Outside-In learnings, embodying North Asia "Lead Beyond" values. You will identify and nurture synergies with Fashion Métiers (Style, Client, Merchandising, VM...) to enrich the Boutique Teams learning and engagement journeys. You will consolidate the process and tools to measure the effectiveness of training programs and make necessary adjustments to improve outcomes. You will be in charge of testing new technologies and influencing platform enhancements.

You will strive for opportunities to engage, upskill and inspire the Learning teams across markets, leveraging on local and global initiatives. You are Energised by Contributing to instilling the brand creative vision and the client relational promise through People Learning and Engagement Engaging in animation and transmission, exploring new learning methodologies and digital trends. Collaborating with various teams and adapting learning paths for retail success, working with different markets and teams.

What You Will Bring:

Passion for Fashion and Retail, you are Client Centric and driven by Service Excellency. Extensive experience in retail learning and group animation, preferably within the Fashion/Luxury sector. Exceptional public speaking, storytelling, and interpersonal skills, coupled with an innovative mindset and adaptability. Teamwork & Agility within a matrix organization Commitment to modern learning methodologies.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience; Nurturing human potential; Having a positive impact - on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.