Retail Learning & Development Partner, Fragrance and Beauty

Chanel, Inc.; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Chanel, Inc. is seeking a Learning & Development partner in Hong Kong to accelerate the digital experience by evolving the learning strategy for Beauty Advisors. You will design personalized programs, coach managers, and align with retail leadership to enhance client service standards.

The role focuses on integrating talent development with retail operations to deliver impactful learning journeys and elevated client experiences across Chanel boutiques.

Qualifications

• Experience in people interactions, coaching and training is required.
• Strong client-centric mindset and service excellence.
• Excellent communication and influence skills.
• Ability to work independently with mobility and retail hours.

Responsibilities

• Curate personalized learning solutions for Beauty Advisors (BA).
• Coach Area Managers and Boutique Managers to elevate the BA learning journey.
• Drive cross-functional collaboration between Talent Development and Retail.

Skills

People skills

Coaching

Training

Communication

Time management

Education

Degree or diploma

Job description

About the role

We are seeking beauty enthusiasts to join our team in supporting the acceleration of digital experience, adapting the learning and development approach to meet changing consumer expectations and business needs. As a business partner, you listens to inputs from stakeholders and manages diverse retail community needs to achieve business ambitions and enhance client experiences.

What impact you can create at Chanel

You will curate personalized learning solutions for Beauty Advisors (BA), enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you elevate the BA learning journey, creating a direct impact on client experience and business outcomes. You are energized by Inspiring and coaching Chanel’s Beauty Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand. You thrive in connecting Talent Development and Retail, driving change through role modeling and cross-functional collaboration, and contributing to the ongoing development of Chanel’s talent.

What you will bring

Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service. Strong client-centric mindset and vision for service excellence. Excellent communication, influence skills, and a strong passion for people development. Open-mindedness, adaptability, and strong planning and time management skills. Ability to work independently with minimal supervision and flexibility in mobility and retail hours.

What Chanel can offer you

The opportunity to advance your career within an iconic luxury brand. A nurturing and supportive work environment focused on personal growth and team collaboration. Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail. At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.