Retail Learning and Development Partner

cc; Hong Kong; On-site; HKD 350,000 - 550,000; Full time

Benefits offered by this job

Iconic luxury brand

Supportive work environment

Learning & development

Job summary

Chanel seeks a Learning & Development partner to uplift Boutique Advisors' capabilities and elevate client experience across retail excellence. You will coach with Area Managers and Boutique Managers to shape the learning journey and drive business outcomes.

You will thrive on inspiring fashion teams, fostering service excellence, and collaborating across Talent Development and Retail to sustain Chanel’s leadership in luxury retail.

Qualifications

• Degree or tertiary diploma with experience in people interactions, coaching and training.
• Strong client-centric mindset and service excellence.
• Excellent communication and influence skills, passion for people development.

Responsibilities

• Coach Chanel’s Fashion Advisors to elevate client experience and retail standards.
• Collaborate with Area Managers and Boutique Managers to shape the learning journey.
• Support ongoing development of Chanel’s talent across retail operations.

Skills

Coaching

Client focus

Communication

Planning & time management

Independent work

Education

Degree or Diploma

Job description

We are seeking fashion enthusiasts to join our team in supporting the acceleration of digital experience, adapting the learning and development approach to meet changing consumer expectations and business needs.

As a business partner, you listens to inputs from stakeholders and manages diverse retail community needs to achieve business ambitions and enhance client experiences.

What impact you can create at Chanel

You will curate personalized learning solutions for Boutique Advisors, enhancing their capabilities beyond product knowledge to excel in client experience and retail excellence. By coaching and collaborating with Area Managers and Boutique Managers, you elevate the learning journey, creating a direct impact on client experience and business outcomes.

You are energized by

Inspiring and coaching Chanel’s Fashion Advisors to raise their capabilities, maintain high professional standards, and grow their commitment to the brand. You thrive in connecting Talent Development and Retail, driving change through role modeling and cross-functional collaboration, and contributing to the ongoing development of Chanel’s talent.

What you will bring

• Degree or tertiary diploma graduate with multiple years of experience in people interactions, coaching, and training, with a preference for a managerial role in selling, retail, or client service.
• Strong client-centric mindset and vision for service excellence.
• Excellent communication, influence skills, and a strong passion for people development.
• Open-mindedness, adaptability, and strong planning and time management skills.
• Ability to work independently with minimal supervision and flexibility in mobility and retail hours.

What Chanel can offer you

• The opportunity to advance your career within an iconic luxury brand.
• A nurturing and supportive work environment focused on personal growth and team collaboration.
• Ongoing learning and development opportunities to ensure you remain at the leading edge of fashion retail.

At Chanel, we are focused on creating an inclusive culture that nurtures personal growth and contributes to collective progress. We believe the uniqueness of each individual enhances the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to Chanel.