Fashion Advisor

cc; Hong Kong; On-site; HKD 275,000 - 385,000; Full time

Benefits offered by this job

Wellbeing programmes

Training and development

Parental leave (global)

Equal Employment Opportunity

Job summary

Chanel Chadstone is seeking a Fashion Advisor to embody the brand, deliver a luxurious customer experience, and drive sales. You will engage clients, understand their needs, and offer styling recommendations, while maintaining Chanel's standards and boutique environment.

You will build and manage your client portfolio, collaborate with leadership, and stay informed on product knowledge and trends to enhance the customer journey.

Qualifications

• Retail or customer service experience, preferably in fashion or luxury.
• Strong interpersonal skills with a service‑oriented attitude and warm demeanor.
• Excellent verbal and written communication to engage clients and colleagues.
• Keen eye for detail and delivering personalized service.
• Proven teamwork abilities and collaborative approach.
• Adaptability and flexibility in a fast‑paced environment.
• Commitment to continuous learning with product knowledge updates.
• Demonstrated selling skills and history of achieving sales targets.
• Basic knowledge of using systems and devices (iPad/iPhone) and computer apps.

Responsibilities

• Provide exceptional customer service and after‑sales support to drive boutique sales.
• Maintain product knowledge to offer personalized styling advice.
• Develop and manage your client portfolio and nurture long‑term relationships.
• Collaborate with boutique leadership to share client feedback and improve offerings.
• Demonstrate merchandise knowledge and follow procedures to prevent losses.

Skills

Retail experience

Customer service

Interpersonal skills

Communication skills

Teamwork

Adaptability

Client relationship building

Selling skills

Attention to detail

Fashion knowledge

Basic tech familiarity

Tools

iPad / iPhone

Job description

Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people.

We are currently recruiting Fashion Advisors for our successful Chadstone Fashion boutique.

The Fashion Advisor at Chanel plays a pivotal role in directly engaging customers, embodying the brand's vision and boutique mission on a daily basis. They serve as the frontline representative, delivering a unique and luxurious experience to all customers while connecting them to the brand beyond mere product sales.

ABOUT THE ROLE:

As a Fashion Advisor, you will be responsible for upholding the image of the brand as a Brand Ambassador, portraying professionalism and sophistication in grooming and behaviour at all times. You will convey brand messages, values, and culture while maintaining boutique displays and environment to Chanel standards. Additionally, you will sell a style and a dream, building emotional connections with customers by understanding their needs, offering relevant recommendations, and inspiring them to discover new styling possibilities.

Key responsibilities include:

• Providing exceptional customer service and after-sales service to clients, contributing to the boutique's sales targets and budgets.

• Maintaining a high level of product and fashion industry knowledge to provide personalized advice and consultation to clients.

• Developing and managing your own client portfolio, fostering long-term relationships and identifying new client opportunities

• Collaborating with Boutique Leadership to share client feedback and contribute to continuous improvement in product offerings and service standards.

• Demonstrating in-depth knowledge of merchandise, following standard operational procedures, and ensuring compliance with company guidelines to prevent losses or damages.

WHAT IMPACT YOU CAN CREATE AT CHANEL

As a Fashion Advisor, you will directly contribute to the brand's mission of engaging consumers and providing unsurpassed service while fostering long-term client relationships. Your passion for luxury fashion and commitment to excellence will elevate the boutique's reputation and enhance the overall customer experience.

YOU ARE ENERGIZED BY

Success in this role requires a strong passion for luxury fashion, excellent customer service skills, and the ability to thrive in a fast-paced, client-centric environment. You should enjoy building relationships, working collaboratively with a diverse team, and staying updated on industry trends and product offerings.

WHAT YOU WILL BRING

• Retail or customer service experience, preferably in the fashion or luxury industry.

• Strong interpersonal skills, with a service-oriented attitude and a warm, friendly demeanor.

• Excellent communication skills, both verbal and written, with the ability to engage effectively with clients and team members.

• A keen eye for detail and a passion for delivering exceptional service, ensuring each client receives personalized attention and support.

• Proven teamwork abilities, with a collaborative approach to achieving shared goals and objectives.

• Adaptability and flexibility to thrive in a fast-paced, dynamic environment, while maintaining professionalism and composure.

• A commitment to continuous learning and development, staying updated on industry trends and product knowledge to enhance the customer experience.

• Demonstrated selling skills and a track record of achieving sales targets or goals.

• Basic knowledge and proficiency in using systems, devices (iPad, iPhone) and computer applications.

• A client-centric mindset, dedicated to building and nurturing long-lasting relationships with clients to drive business growth and success.

WHAT CHANEL CAN OFFER YOU

In this position, you will have the opportunity to further develop your skills in luxury retail and client service, through career planning resources, development through formal training programs (in-house and externally), coaching and more.

Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.

as we value the perspective, experience and potential you could bring to CHANEL. We are an Equal Employment Opportunity Employer and personal attributes do not form part of the selection process. Our team is selected solely for their talents and capabilities. We welcome the opportunity to learn how we can leverage your unique abilities and experiences to drive us forward.