Retail IT Lead: Network, Security & Support

PS Group International Limited; Hong Kong; On-site; HKD 264,000 - 360,000; Full time

Job summary

PS Group is expanding its IT support team in Hong Kong to provide daily hardware and software installation, maintenance, and on-site assistance to our retail stores. You will help manage network security, monitoring, backups, and project-based IT initiatives in a fast-paced salon group environment.

We seek a proactive, self-motivated professional with 3+ years’ experience, strong problem-solving abilities, and the ability to work under pressure.

Qualifications

• Higher Diploma or above in Computer Studies or related discipline.
• Minimum 3 years relevant working experience.
• Solid experience in PC, hardware, software setup, network support and troubleshooting.
• Good analytical, problem solving skills, Self-motivate and good team player.
• Stable, responsible, self-motivated and willing to work under pressure.
• Please state your expected salary on your application.
• Immediate availability is preferable.

Responsibilities

• Provide daily IT related troubleshooting and supports to the users including hardware and software installation, maintenance and related issues.
• Provide professional and on-site IT support to retail stores.
• Continuously review Retail IT support model to meet changing organizational needs.
• Responsible for IT routine administration and maintenance including network and security control, backup/restore, patch upgrade, system monitoring, health check, disaster recovery, etc
• Coordinate with vendors on hardware and software purchase/maintenance, project implementation
• Propose, configure, implement, test and support the IT related projects in compliance with company needs
• Keep track of IT inventory, and recommendation for improvements
• Perform any SPECIAL duties/ projects as assigned by the management

Skills

IT support

Hardware troubleshooting

Networking

Problem solving

Team player

Education

Higher Diploma in Computer Studies

Tools

PC hardware

Network monitoring tools

Job description

PS Group is expanding its IT support team in Hong Kong to provide daily hardware and software installation, maintenance, and on-site assistance to our retail stores. You will help manage network security, monitoring, backups, and project-based IT initiatives in a fast-paced salon group environment.

We seek a proactive, self-motivated professional with 3+ years’ experience, strong problem-solving abilities, and the ability to work under pressure.