Head of IT (Retail) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 800,000 - 1,200,000; Full time

Job summary

A renowned retail corporation in Hong Kong is seeking a Head of Retail Information Technology to lead IT services and enhance customer satisfaction. The ideal candidate will have over 12 years of experience in IT, including at least 5 years in a managerial role. Responsibilities include implementing IT strategies, managing vendor relationships, and ensuring service delivery quality. Strong leadership, communication, and analytical skills are essential for this role.

Qualifications

• At least 12 years of experience in the IT field.
• Minimum of 5 years in a managerial role.
• Fluent in both written and spoken English and Chinese, including Mandarin.

Responsibilities

• Manage IT services teams for customer satisfaction.
• Implement IT blueprints for sustainable service.
• Enhance service processes and define workflows.
• Review resources on IT support service delivery.
• Maintain platform for 3rd level support.
• Manage outsourced vendor support services.

Skills

Project management

Vendor management

Leadership

Analytical skills

Communication

Problem-solving

Education

Degree in Information Technology or related disciplines

Job description

Renowned retail corporation in Hong Kong and regional

Job Description

• This Head of Retail Information Technology (Hong Kong) is for Group Information Technology – Retail HK.
• Manage the IT services teams to provide direct support to the business units to achieve greater customer satisfaction
• Manage the team to implement the defined IT blue print for sustainable customer service
• Lead the team to enhance service process and define workflow with the business
• Review the priority and resources on delivering IT support services
• Maintain the platform for 3rd level support from GIT
• Manage the vendors in carrying out the out-sourced support services

Job Requirements

• Degree in Information Technology or related disciplines
• At least 12 year experience in IT field and with 5 years in managerial role
• Experience in project management, vendor selection and management
• Good communication and presentation skills with strong leadership skill
• Possess excellent analytical and problem solving skills
• Fluent in both written and spoken English and Chinese including Mandarin