Restaurant Assistant Manager: Lead Ops & Guest Experience (Bilingual)

Melco Resorts & Entertainment; Hong Kong; On-site; HKD 279,000 - 424,000; Full time

Job summary

Melco Resorts & Entertainment in Hong Kong is seeking an Assistant Manager, Restaurant to support the Manager, Restaurant in delivering exceptional guest service and maintaining operational standards across the unit. You will lead teams, monitor service quality, and contribute to training and supervision in a fast-paced hospitality environment.

Based in Sheung Wan, the role requires great English and Chinese communication, flexibility with shifts (including nights, weekends and holidays) and a

Qualifications

• 3–5 years working experience with minimum 2 years in Supervisor position
• Degree/Higher Diploma in Hospitality Business Management preferred
• Strong communication in English and Chinese
• Computer literate in Microsoft software (PowerPoint, Outlook)
• Ability to work on flexible shift including overnight, weekends and holiday on rotation basis

Responsibilities

• Assist in planning and maintaining restaurant procedures and standards
• Support Manager in achieving service targets and quality
• Coach and mentor team members to meet customer service expectations
• Utilize systems to monitor performance and progress
• Gather feedback to improve products and services
• Collaborate with others to maximize productivity
• Ensure safety and adherence to company policies

Skills

Communication skills

Bilingual English/Chinese

Interpersonal skills

Presentation skills

Education

Hospitality management degree

Tools

Microsoft PowerPoint

Microsoft Outlook

Job description

Melco Resorts & Entertainment in Hong Kong is seeking an Assistant Manager, Restaurant to support the Manager, Restaurant in delivering exceptional guest service and maintaining operational standards across the unit. You will lead teams, monitor service quality, and contribute to training and supervision in a fast-paced hospitality environment.

Based in Sheung Wan, the role requires great English and Chinese communication, flexibility with shifts (including nights, weekends and holidays) and a