Renewals Specialist

MongoDB Inc.; Hong Kong; Hybrid; HKD 420,000 - 520,000; Full time

Job summary

MongoDB is seeking a Renewals Specialist based in Hong Kong for our hybrid working model. You will focus on executing contract renewals and driving customer retention within an assigned territory, engaging daily with customers and cross-functional teams.

The role requires 3+ years of customer-facing experience, a proven sales mindset, and fluent Mandarin and English. Experience with databases, cloud, and infrastructure tech is a plus. Hybrid work in Hong Kong is offered.

Qualifications

• 3+ years of customer facing experience in a fast-paced market, preferably with focus on renewals.
• Proven track record of overachievement and hitting sales targets.
• Outstanding verbal and written communication in Mandarin and English.
• Driven and competitive with a strong desire to succeed.
• Prior exposure to database, cloud and infrastructure tech is a plus.
• College degree or equivalent work experience.

Responsibilities

• Manage Renewals base in the assigned territory for on-time renewals and customer retention.
• Collaborate with Sales, Customer Success and other stakeholders.
• Build strong relationships with customers.
• Increase Renewal Rate.
• Report Renewals forecast.

Skills

Renewals experience

Customer-facing skills

English & Mandarin communication

Sales targets achievement

Relationship building

Education

Bachelor's degree or equivalent

Tools

CRM software

Job description

The Renewals team is a newly created function under our Customer Success organization at MongoDB. We’re looking for a hardworking, driven individual with superb energy, passion and initiative for our renewal business. The Renewals Specialist role focuses exclusively on executing contract renewals and customer retention within an assigned territory.

Individuals in this role have a passion for technology and the ambition to dive head-first into new challenges; are adaptive and excited to help innovate with new processes and contribute to what’s already been built. We’re looking for someone who thrives by having daily interactions with customers.

We are looking to speak to candidates who are based in Hong Kong for our hybrid working model.

What You Will Be Doing

• Manage and proactively work on the Renewals base in the assigned territory for on-time renewals and customer retention
• Collaboratively working with Sales, Customer Success team and other stakeholders internally
• Build strong and effective relationships with customers
• Increase Renewal Rate
• Reporting Renewals forecast

What You Will Bring To The Table

• 3+ years of customer facing experience in a fast-paced and competitive market, preferably with a focus on closing Renewals
• A proven track record of overachievement and hitting sales targets
• Outstanding verbal and written communication skills in Mandarin and English, with the ability to present to a diverse audience, both internally and externally
• Driven and competitive. Possess a strong desire to be successful
• Prior exposure to database, cloud and infrastructure technology is a plus
• College degree or equivalent work experience

Things we love

• Passionate about growing your career in the largest market in software (database)
• Familiarity with databases, develops and open source technology a plus

Why join now

• MongoDB invests heavily in the development of each of our new hires & continuous career development
• Best in breed Sales training, including our comprehensive Sales Bootcamps and development programs to drive the personal growth and business impact of our employees
• We’re committed to developing a supportive and enriching culture for everyone
• From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB is an equal opportunities employer.