Relationship Manager — Client Growth & Onboarding

EX.IO; Hong Kong; On-site; HKD 334,800 - 502,200; Full time

Job summary

A financial services company in Hong Kong is seeking a client relationship manager to build and maintain strong relationships with clients. The ideal candidate has a bachelor's degree in a relevant field, a minimum of 1 year of experience in customer service or sales within the digital currency or financial sector, and excellent communication skills. Responsibilities include guiding clients through onboarding, providing support, and collaborating with internal teams. Knowledge of HK financial markets is a plus, and fresh graduates will be considered.

Qualifications

• Minimum 1 year of customer service or sales experience in digital currency or financial sector.
• Knowledge of digital currency market and industry fundamentals preferred.
• HKSI Paper 1, 7, 8, or SFC Type 1 license preferred.

Responsibilities

• Build and maintain strong client relationships as their primary point of contact.
• Guide clients through the onboarding process while ensuring compliance.
• Provide prompt, professional support to address client inquiries.

Skills

Client relationship management

Problem-solving

Communication

Market research

Organizational skills

Interpersonal skills

Education

Bachelor’s degree in business administration, marketing, finance, economics, or related field

Tools

Microsoft Office

Job description

A financial services company in Hong Kong is seeking a client relationship manager to build and maintain strong relationships with clients. The ideal candidate has a bachelor's degree in a relevant field, a minimum of 1 year of experience in customer service or sales within the digital currency or financial sector, and excellent communication skills. Responsibilities include guiding clients through onboarding, providing support, and collaborating with internal teams. Knowledge of HK financial markets is a plus, and fresh graduates will be considered.