Relationship Manager, APAC (Japanese language required)

Ice Data Services Hong Kong Limited; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

Ice Data Services Hong Kong Limited is seeking a Relationship Manager to build trust and deliver value-added relationships with key clients within the territory. You will be the primary point of contact able to discuss strategic topics and represent ICE Data Services across functions.

You will manage revenue streams across ICE Data Services' full portfolio, grow the existing base, lead account planning, and coordinate resources to ensure successful delivery and issue resolution.

Qualifications

• 5+ years of experience working within the financial services industry.
• 5+ years of client relationship experienceSelf-driven, motivated and proactive
• A client-centric, advisory type mentality (as opposed to purely transactional account management)
• Business and financial written and verbal communication skills in English and Japanese are essential to manage relationship with external stakeholders

Responsibilities

• Manage all revenue streams across ICE Data Services' full portfolio of products and services.
• Accountable for maintaining and expanding the existing revenue base while proactively mitigating risks and preventing revenue erosion within assigned accounts.
• Develop and nurture relationships across all client organization levels, including C-suite executives.
• Lead strategic account planning and take ownership of complex contract renegotiations.
• Identify and pursue new business opportunities, collaborating with the sales team in closing deals.
• Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of issues.

Skills

Relationship management

Financial services experience

Client-centric mindset

English and Japanese communication

Job description

The primary role of the Relationship Manager is to build trust and value-added relationships with key clients within the territory they manage. Relationship Managers are considered a key point person that can speak on a strategic level with their assigned customers and represent all aspects of ICE Data Services. RM's are measured on revenue retention and growth with the goal of strengthening and enhancing long term client relationships.

Responsibilities

• Responsible for managing all revenue streams across ICE Data Services' full portfolio of products and services.
• Accountable for maintaining and expanding the existing revenue base while proactively mitigating risks and preventing revenue erosion within assigned accounts.
• Develop and nurture relationships across all client organization levels, including C-suite executives.
• Lead strategic account planning and take ownership of complex contract renegotiations.
• Identify and pursue new business opportunities, collaborating with the sales team in closing deals.
• Service as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of issues.

Knowledge and Experience

• 5+ years of experience working within the financial services industry
• 5+ years of client relationship experienceSelf-driven, motivated and proactive
• A client-centric, advisory type mentality (as opposed to purely transactional account management)
• Business and financial written and verbal communication skills in English and Japanese are essential to manage relationship with external stakeholders