Relationship Manager, APAC (Japanese language required)

ICE; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

ICE Data Services in Hong Kong seeks a Relationship Manager to build trusted, value-added relationships with key clients in the territory. You will speak at a strategic level with assigned customers and represent all ICE Data Services.

Responsibilities include managing revenue streams, expanding the base, and leading account planning and renegotiations. Fluency in English and Japanese is essential to interact with external stakeholders and senior executives.

Qualifications

• Bachelor’s degree required.
• 5+ years in financial services.
• 5+ years client relationship experience.
• Self-driven, motivated and proactive.
• English and Japanese communication skills are essential.

Responsibilities

• Manage revenue streams across ICE Data Services portfolio.
• Maintain and expand revenue base while mitigating risks.
• Develop relationships across all client levels, including C-suite.
• Lead strategic account planning and renegotiations.
• Identify new business opportunities with the sales team.
• Coordinate internal resources to ensure delivery and resolve issues.

Skills

Relationship management

Account management

Business development

Stakeholder management

Bilingual English/Japanese

Education

Bachelor's degree

Tools

CRM systems

Job description

Job Purpose

The primary role of the Relationship Manager is to build trust and value-added relationships with key clients within the territory they manage. Relationship Managers are considered a key point person that can speak on a strategic level with their assigned customers and represent all aspects of ICE Data Services. RM’s are measured on revenue retention and growth with the goal of strengthening and enhancing long-term client relationships.

Responsibilities

• Responsible for managing all revenue streams across ICE Data Services’ full portfolio of products and services.
• Accountable for maintaining and expanding the existing revenue base while proactively mitigating risks and preventing revenue erosion within assigned accounts.
• Develop and nurture relationships across all client organization levels, including C-suite executives.
• Lead strategic account planning and take ownership of complex contract renegotiations.
• Identify and pursue new business opportunities, collaborating with the sales team in closing deals.
• Serve as a key coordinator of internal resources to ensure successful execution of client initiatives and effective resolution of issues.

Knowledge and Experience

• Bachelor’s degree
• 5+ years of experience working within the financial services industry
• 5+ years of client relationship experience
• Self-driven, motivated and proactive
• A client-centric, advisory-type mentality (as opposed to purely transactional account management)
• Business and financial written and verbal communication skills in English and Japanese are essential to manage relationships with external stakeholders