Customer Success Manager

BEIJING MANDARIN since 1992; Hong Kong; On-site; HKD 360,000 - 600,000; Full time

Job summary

Lexia Learning is seeking a Regional Sales Manager – Field (Southeast) to drive growth in the education technology sector from a remote Hong Kong base. You will develop territory plans, engage education decision-makers, and advance pilots with schools, while collaborating with an aligned Account Specialist and Customer Success Manager.

Ideal candidates bring 2–5+ years of remote selling experience in K-12 or ed tech, strong presentation skills, and proficiency with CRM, MS Office, and Google

Qualifications

• Bachelor's degree or equivalent experience required.
• 2–5+ years in remote selling or customer service, ideally ed tech or K-12.
• Proven track record of meeting sales targets in a deadline-driven environment.
• Ability to uncover client needs and close new business opportunities.
• Educator experience in a K-12 setting is a plus.
• Willingness to travel up to 20%.

Responsibilities

• Develop, manage and execute a territory plan to achieve quota and strategic goals.
• Maintain high level of quality sales activity and meet data-driven selling measures.
• Initiate outreach to new prospects and introduce Lexia’s programs.
• Establish pilots/evaluations to seed new business.
• Identify and address customer needs and expectations.
• Deliver product presentations to groups and decision-makers in person or via video conferencing.
• Manage sales process with district and school level prospects; prepare proposals and renewals.
• Collaborate with Account Specialist and Customer Success Manager.

Skills

Sales experience

Analytical skills

Public speaking

Written communication

Presentation skills

Team collaboration

Education

Bachelor's degree or equivalent

Tools

CRM Salesforce

MS Office

Google Workspace

Video conferencing tools

Productivity tools

Job description

Regional Sales Manager - Field (Southeast)

Posted: 2024-12-10 Full time

Job Overview

• Passionately embrace and exemplify our mission
• Initiate and develop meaningful relationships with high-level education market decision-makers
• Develop, manage and execute a territory plan to achieve territory quota and company strategic goals

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Job Responsibilities

• Develop, manage and execute a territory plan to achieve territory quota and company strategic goals.
• Maintain a consistently high level of quality sales activity throughout the year by consistently meeting “data-driven selling” measures.
• Initiate outreach to new prospects and introduce them to Lexia’s programs.
• Establish and effectively manage pilots/evaluations to seed new business.
• Identify and address customer needs and expectations.
• Demonstrated ability to eloquently and succinctly deliver product presentations to groups and decision-makers in-person and via video conferencing.
• Manage sales process with district and school level new business prospects.
• Develop proposals and other professional communications.
• Prepare renewal and expansion purchasing proposals, consult on purchasing options, then follow to closure.
• Collaborate with an aligned Account Specialist and delegate smaller renewal opportunities.
• Communicate and coordinate customer training needs in coordination with an aligned Customer Success Manager.

Job Requirements

• Bachelor's degree minimum or equivalent experience
• 2-5+ years experience in a remote selling or Customer Service position, ideally representing educational technology, curriculum (reading) based products and pre-K to 12 industry highly preferred
• Proven success and track record of goal attainment in sales in a deadline-driven and high-volume environment
• Demonstrated ability to uncover client needs and propose solutions to close new business opportunities and meet revenue targets on an ongoing basis.
• Proficient user of CRM (Salesforce), MS Office, and Google Suites, video conferencing software, and other technology-based productivity tools
• Strong analytical, speaking, writing, and presenting skills
• Experience as an educator in a K12 setting is a plus
• Ability to travel up to 20%

Location

Remote, Hong Kong