Regent Experience Supervisor

Regent Hong Kong; Hong Kong; Sur place; HKD 268 000 - 402 000; Plein temps

Résumé du poste

Regent Hong Kong is seeking an experienced Front Office professional to lead the Regent Experience team and ensure seamless guest arrivals and departures.

You will welcome guests, manage check-in/out, handle currency exchange, promote loyalty programs, and guide guests to the city’s best attractions, while maintaining audit-ready cash controls and nightly reporting.

Qualifications

• Bachelor's degree in Hotel Management or equivalent in a related field.
• Minimum 3 years' relevant working experience.
• Must speak Cantonese and English; Putonghua preferred.
• Lead by example in appearance, manners, etiquette and values.
• Lead the Regent Experience Agent team and inspire execution of ideas to elevate guest experience.

Responsabilités

• Welcome guests warmly, remember names, and handle check-in/check-out and room changes with speed and accuracy.
• Resolve complaints and requests with confidence and report to the manager on a timely basis.
• Handle currency exchange, travelers' checks, and cashiering with care.
• Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
• Know the city inside out to guide guests to restaurants, shows, transport, and attractions.
• Handle guest mail, courier, and parcel requests smoothly.
• Inspire and coach Regent Experience team to deliver service that goes beyond expectations.
• Drive departmental goals through guest-first recommendations.
• Manage the cashier float and keep daily financial reporting audit-ready.
• Prepare clean, audit-ready documentation.
• Oversee keys, mail, and messages, and cover night-shift reporting when needed.

Connaissances

Guest relations

Team leadership

Cash handling

Reservations systems

Loyalty programs

City knowledge

Bilingual Cantonese English

Formation

Bachelor's degree in Hotel Management

Equivalent in related field

Outils

Hotel reservation systems

Description du poste

Opening early 2023, the reimagined Regent Hong Kong returns to the famed Victoria Harbour.

Generations of unforgettable experiences and glorious delights fondly remembered and thoughtfully re-envisioned to uplift and inspire. Discreet luxury that is both majestic and intimate, decadent and elegant, always seamlessly bespoke.

Here modern luxury is redefined with a serene and soul-rejuvenating aesthetic by Hong Kong-born design visionary Chi Wing Lo.

Warm and lyrical, evocative, and inspirational, a rare urban haven.

YOUR DAY TO DAY

• Welcome guests warmly, remember their names, and handle check-in, check-out, and room changes with speed and accuracy.
• Resolve complaints and requests with confidence, report to the manager on timely basis.
• Handle currency exchange, travelers' checks, and cashiering with care.
• Champion loyalty programs and seasonal promotions so guests get the most out of every stay.
• Know the city inside out - restaurants, shows, transport, hidden gems - so you can point guests in the right direction.
• Handle guest mail, courier, and parcel requests smoothly.

LEAD THE TEAM

• Inspire and coach Regent Experience team to deliver service that goes beyond expectations.
• Drive departmental goals through smart, guest-first recommendations.

KEEP THINGS RUNNING SMOOTHLY

• Manage the cashier float and keep daily financial reporting accurate.
• Prepare clean, audit-ready documentation.
• Oversee keys, mail, and messages, and cover night-shift reporting when needed.

What You Bring

• Front office, guest relations, or concierge experience, ideally with some team-lead exposure.
• Comfort with hotel reservation systems and loyalty program know-how.
• A calm, solutions-first approach to handling cash, audits, and guest complaints.
• Genuine warmth, sharp attention to detail, and pride in doing things right.
• Flexibility for shift work, including nights.
• Instinct to lead by example.

Qualifications And Requirements

• Bachelor's degree / higher education qualification / equivalent in Hotel Management, culinary arts, or related field
• Minimum 3 years' relevant working experience
• Must speak Cantonese and English, Putonghua is preferred
• Must lead by example in terms of appearance, mannerism, etiquette, behaviour conduct, principles and values
• Lead the Regent Experience Agent team and inspire them to execute all ideas that help to elevate guest's experience

We offer promising career opportunities with excellent remuneration packages, on-going professional learning & development, a culture of service excellence and a diversed workplace that celebrates differences.

We are an equal opportunity employer. Applications from all qualified candidates are welcomed. All information provided by applicants will be treated in and used only for recruitment purposes.