Recreation Team Leader | Guest Services

Hyatt Regency Hong Kong, Sha Tin; Sha Tin; On-site; HKD 180,000 - 280,000; Full time

Benefits offered by this job

Complimentary Fitness Centre access

Free bicycle parking

Associate car park at special rate

Free meals at Associate Restaurant

12 complimentary room nights per year

Job summary

Hyatt Regency Hong Kong, Sha Tin invites a dynamic Team Leader / Guest Services Officer - Recreation to join our leisure team. You will help run daily operations of our recreation facilities, including the Fitness Centre and Pickleball Court, ensuring safety, quality, and guest satisfaction in a premium hotel setting.

You will maintain high standards, respond to guest inquiries, coordinate activities, and contribute to an outstanding guest experience while supporting smooth facility operations.

Qualifications

• Diploma or above in Hospitality Management, Tourism Management, Sports & Recreation Management, or related discipline.
• Minimum 1 year of relevant experience in a hotel, clubhouse, fitness centre, or recreation facility.
• First Aid certification preferred (issued by St. John Ambulance, HK Red Cross, or Auxiliary Medical Service).

Responsibilities

• Assist in the daily operation of the hotel's recreation facilities, including the Fitness Centre and Pickleball Court.
• Maintain facility standards, handle guest enquiries, coordinate recreational activities, and deliver exceptional service.
• Support the smooth operation of the hotel's leisure facilities and ensure guest safety.

Skills

Customer service

Communication

Interpersonal skills

Education

Diploma or higher in Hospitality Management or related discipline

Job description

Hyatt Regency Hong Kong, Sha Tin invites a dynamic Team Leader / Guest Services Officer - Recreation to join our leisure team. You will help run daily operations of our recreation facilities, including the Fitness Centre and Pickleball Court, ensuring safety, quality, and guest satisfaction in a premium hotel setting.

You will maintain high standards, respond to guest inquiries, coordinate activities, and contribute to an outstanding guest experience while supporting smooth facility operations.