Team Leader / Guest Services Officer - Recreation

Hyatt Regency Hong Kong, Sha Tin; Hong Kong; On-site; HKD 240,000 - 300,000; Full time

Job summary

Hyatt Regency Hong Kong is seeking a Team Leader / Guest Services Officer - Recreation to assist in the daily operation of the hotel's recreation facilities, including the Fitness Centre and Pickleball Court. You will maintain facility standards, handle guest enquiries, and coordinate recreational activities to deliver exceptional guest experiences.

The role requires a diploma or above in Hospitality Management or related discipline, strong customer service and communication skills, and at least

Qualifications

• Diploma or above in Hospitality Management, Tourism Management, Sports & Recreation Management, or related discipline.
• Strong customer service, communication, and interpersonal skills.
• Minimum 1 year of relevant experience in a hotel, clubhouse, fitness centre, or recreation facility.
• Knowledge of pickleball would be an advantage.
• First Aid Certificate preferred.

Responsibilities

• Assist in the daily operation of the hotel's recreation facilities, including the Fitness Centre and Pickleball Court.
• Maintain facility standards and handle guest enquiries.
• Coordinate recreational activities and deliver exceptional service.
• Support the smooth operation of the hotel's leisure facilities.

Skills

Customer service

Communication

Interpersonal skills

Guest experience

Education

Diploma in Hospitality Management or related

Job description

The Team Leader / Guest Services Officer - Recreation will assist in the daily operation of the hotel's recreation facilities, including the Fitness Centre and Pickleball Court, ensuring a safe, professional, and enjoyable experience for all guests. The role is responsible for maintaining facility standards, handling guest enquiries, coordinating recreational activities, and delivering exceptional service while supporting the smooth operation of the hotel's leisure facilities.

Summary

Job Description

The Team Leader / Guest Services Officer - Recreation will assist in the daily operation of the hotel's recreation facilities, including the Fitness Centre and Pickleball Court, ensuring a safe, professional, and enjoyable experience for all guests. The role is responsible for maintaining facility standards, handling guest enquiries, coordinating recreational activities, and delivering exceptional service while supporting the smooth operation of the hotel's leisure facilities.

Qualifications

Ideally with a diploma or above in Hospitality Management, Tourism Management, Sports & Recreation Management, or a related discipline. Candidates should possess strong customer service, communication, and interpersonal skills, with a passion for creating exceptional guest experiences. A minimum of 1 year of relevant experience in a hotel, clubhouse, fitness centre, or recreation facility is preferred. Knowledge of sports and recreational activities, particularly pickleball, would be an advantage. Possession of a valid First Aid Certificate issued by St. John Ambulance, the Hong Kong Red Cross, or the Auxiliary Medical Service is preferred.

We are seeking a candidate who is dynamic, passionate and customer-focused.

Hotel & Accommodation Services 101-1,000 employees

Established in 1969 and operated as the first Hyatt hotel outside of the United States, Hyatt Regency Hong Kong closed its doors on New Years Day 2006, both international guests and residents lamented the end of a hospitality era.

Hyatt Regency Hong Kong, Tsim Sha Tsui re-opened its doors on 2 October 2009 by updating nostalgic favourites and veritable Hong Kong institutions like Hugo's, Chin Chin Bar and The Chinese Restaurant to continue the legacy of the former Hyatt Regency Hong Kong.

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