Receptionist

Black Sheep Restaurants Limited; Hong Kong Island; Sur place; HKD 201 000 - 290 000; Plein temps

Avantages offerts par ce poste

Maternity leave

Meal provided

Medical Insurance

Opportunities for promotion

Résumé du poste

Black Sheep Restaurants Limited is seeking a Receptionist Supervisor in Hong Kong to lead the front-of-house team and deliver world-class guest experiences. You will welcome guests, manage reservations, and train colleagues in guest relations and etiquette.

You should be passionate about food and wine, have a strong work ethic, and lead by example with a friendly, professional presence on the floor. This role offers Maternity leave, meal provided, medical insurance, and promotional opportunities.

Qualifications

• Experience in guest-facing roles or hospitality settings.
• Strong leadership and team interaction abilities.
• Problem-solving mindset with a customer-first approach.

Responsabilités

• Lead from the front for every service and deliver memorable guest experiences.
• Engage guests to understand needs, exceed expectations and build loyalty.
• Manage reservations, seating plans and waiting lists efficiently.
• Train and guide teammates on guest relations, etiquette and SOPs.
• Ensure cleanliness, safety and hygiene standards are followed.

Connaissances

Guest service

Leadership

Solution oriented

Hospitality

Outils

Seven Rooms

Description du poste

The Receptionist must demonstrate a passion for food, wine and guest service as well as a strong work ethic, leadership skills and a solution-orientated mentality. Leading from the front, the Receptionist Supervisor is the first point of contact, welcoming guests into the restaurant, and is committed to delivering memorable guest experiences and world-class service. They are charismatic, friendly, attentive, dressed to impress and always ready with a smile. The Reception and Host team is integral to the smooth running of each service, coordinating the arrival of all reservations, the floor plan, waitlist and profiling of guests.

RESPONSIBILITIES:

Lead from the front for every service, telling our story and delivering memorable guest experiences and world-class service.

Engage guests to understand their needs, exceed expectations and create Champions.

Champion guest recognition, lead the way in building guest relationships and welcoming return guests.

Engage and assist in daily team briefings to communicate guests of note, guest requests, Black List and Champions.

Manage, review and ensure all reservations are confirmed prior to service.

Ensure SOSAs are completed for reservations.

Have a working knowledge of all Black Sheep Restaurants concepts, menus, opening hours, locations, contact details.

Learn, champion, implement and train others in best practices for Guest Experience, Guest Relations, Black List, Seven Rooms and Phone Etiquette.

Be familiar with the restaurant reservations and cancellation policies.

Manage floor plan, table allocation and turn times.

Have an up-to-the-minute account of what is happening on each table; an accurate log of any waiting guests to ensure the smooth, systematic and efficient seating of the restaurant.

Work with the management team to maximise covers in the restaurant.

Take ownership of Seven Rooms, guest profiles, guest notes, reservation daily notes and guest tagging.

Support onboarding, team inductions and provide guidance for new team members.

Implement Black Sheep Restaurants guidelines by developing job-specific SOPs, checklists and instructing the team.

Ensure correct management of the cloakroom, handling guests personal bags, coats and other belongings.

Wish all guests farewell, making a noted effort to ask about their experience and gain useful guest feedback.

Ensure all opening, teatime and closing checklists are carried out.

Champion cleanliness and hygiene standards in the restaurant, following sanitisation protocols.

Develop an in-depth understanding of the restaurant story, menus and drinks lists.

Partake in ongoing on-the-job training to improve personal and team performance.

Take a keen interest in food, wine, the hospitality industry and happenings across Black Sheep Restaurants.

Nurture a positive working environment, building strong relationships with teammates.

ARE YOU A BLACK SHEEP?

You put community first and are committed to serving and supporting the individuals in that community.

You have big hopes, big dreams and big aspirations.

You are uncompromising in your pursuit of excellence.

You choose optimism and to play with joy.

You understand that risks are opportunities, and you are not afraid to take them.

You operate with integrity, choosing to do the right thing, not the easy thing, every step of the way.

Job Type: Full-time

Maternity leave

Meal provided

Medical Insurance

Opportunities for promotion

Your application will include the following questions:

• Which of the following statements best describes your right to work in Hong Kong?