Receptionist

Defin8 Fitness; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Defin8 Fitness is seeking a friendly gym receptionist to join our front desk team in Hong Kong. You will greet members, enroll new sign-ups, verify memberships, and assist with class information while maintaining accurate records and handling inquiries.

The role requires flexibility to work mornings, evenings, and weekends as needed. You will be responsible for cash handling, check-ins, and directing members to the appropriate staff, all while upholding safety and a positive, welcoming

Qualifications

• Friendly and approachable with an outgoing personality.
• Excellent customer service skills.
• Ability to communicate effectively in person, in writing, and over the telephone.
• Willingness to work mornings, evenings, and weekends.

Responsibilities

• Provide exceptional customer service experience to all members, non-members, and users of the facility.
• Enrolling new members and assisting current members with their queries.
• Greeting members and users of the gym as they come through reception.
• Checking in members and verifying memberships.
• Registering prospective members and guiding them to the correct person.
• Providing information on classes and availability.
• Ensuring the safety and security of visitors, members, and staff at all times and taking a responsible attitude towards maintaining the premises and facilities.
• Serving customers, taking money for activities, and accurately accounting for transactions at the end of each shift.
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities.
• Handling telephone enquiries, recording messages from incoming calls, and transferring calls.
• Maintaining a clean and tidy environment, both behind and in front of the counter.
• Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to and resolved by, the relevant department.
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the studio manager.
• Supportive of the aims and purposes of the studio manager/owner.
• Ability to attend work during mornings, evenings, and weekends.
• Committed to ensuring the safety of members and guests at all times.
• Uphold safe and efficient workplace policies and practices.
• Undertake supervision and training.
• Maintain records, and compile monitoring data as requested.

Skills

Customer service

Communication skills

Multitasking

Team player

Problem solving

Tools

Cash handling

Job description

Responsibilities:

• Provide exceptional customer service experience to all members, non-members, and users of the facility.
• Enrolling new members and assisting current members with their queries.
• Greeting members and users of the gym as they come through reception.
• Checking in members and verifying memberships.
• Registering prospective members and guiding them to the correct person.
• Providing information on classes and availability.
• Ensuring the safety and security of visitors, members, and staff at all times and taking a responsible attitude towards maintaining the premises and facilities.
• Serving customers, taking money for activities, and accurately accounting for transactions at the end of each shift.
• Welcoming members and visitors to the gym and providing accurate information concerning programmes and activities.
• Handling telephone enquiries, recording messages from incoming calls, and transferring calls.
• Maintaining a clean and tidy environment, both behind and in front of the counter.
• Recording and keeping clear and accurate records of all queries, complaints, lost property, and repairs and ensuring the information is delegated to and resolved by, the relevant department.
• Cashing up and banking at the end of each shift and ensuring that shifts are balanced accurately completing relevant documentation.
• Undertake other duties, of a similar professional nature and commensurate with the role, at the request of the studio manager.

Additional Duties:

• Supportive of the aims and purposes of the studio manager/owner.
• Ability to attend work during mornings, evenings, and weekends.
• Committed to ensuring the safety of members and guests at all times.
• Uphold safe and efficient workplace policies and practices.
• Undertake supervision and training.
• Maintain records, and compile monitoring data as requested.

Qualifications:

• Friendly and approachable with an outgoing personality.
• Cooperative, optimistic.
• Excellent customer service skills.
• Basic numeracy skills.
• Ability to enjoy working with a diverse range of people.
• Able to project self-confidence in own abilities.
• Able to prioritise work, handle pressure and make confident day-to-day decisions.
• Ability to maintain a professional appearance and behaviour.
• Ability to communicate effectively in person, in writing, and over the telephone.
• Willingness and ability to occasionally work outside regular office hours.
• Willingness to work flexibly in response to changing organisational requirements.