Receptionist

Susquehanna International Group, LLP; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

Susquehanna International Group, LLP in Hong Kong is seeking a professional and customer-focused Receptionist to welcome guests and colleagues, provide friendly service, and support daily office operations in a dynamic global trading firm.

This junior role covers visitor management, meeting room handling, mail and office supplies, event support and ensuring a polished front desk experience in a fast-paced financial services environment.

Qualifications

• Previous experience in reception, aviation, hospitality, customer service or another client-facing environment is preferred.
• Experience working in an international or professional office environment would be beneficial.
• Strong spoken and written English is essential. Cantonese and/or Mandarin would be advantageous.
• A genuine customer-service mindset and a warm, professional manner.
• Proactive, willing and flexible, with the confidence to take initiative.
• Reliable and organised, with strong attention to detail.
• Comfortable managing several requests and adjusting priorities throughout the day.
• A collaborative approach and willingness to support the broader office team.
• Discretion and professionalism when interacting with visitors, candidates and employees.
• Confidence using standard Microsoft Office applications and learning new systems.

Responsibilities

• Guest and visitor management: Welcome guests, notify employees of arrivals, offer refreshments.
• Meeting room management: Ensure rooms are clean, organised and ready; monitor equipment.
• Office presentation: Maintain a clean reception and waiting area; support office presentation standards.
• Mail, courier and office support: Receive mail, coordinate courier services, manage supplies.
• Events and additional support: Support office events and coverage at offsite events.

Job description

Overview

Susquehanna is looking for a professional and customer-focused Receptionist to join our Hong Kong office. As the first point of contact for guests, candidates and colleagues visiting from our global offices, you will play an important role in creating a welcoming and positive experience.This is a junior opportunity suited to someone who enjoys working with people and takes pride in providing excellent service.

What you will be doing:

Guest and visitor management

• Welcome guests, candidates and visiting colleagues in a professional and courteous manner.

• Notify relevant employees of visitor arrivals and help ensure a smooth guest experience.

• Offer and arrange refreshments for visitors.

• Provide reception support at company events and offsite functions when required.

Meeting room management

• Ensure meeting rooms are clean, organised and ready for use.

• Reset rooms promptly following meetings.

• Monitor meeting room presentation and raise any maintenance or equipment issues.

Office presentation

• Maintain a clean, tidy and professional reception and visitor waiting area.

• Help ensure shared office areas consistently meet a high standard of presentation.

• Proactively identify and address issues affecting the guest or employee experience.

Mail, courier and office support

• Receive, sort and distribute incoming mail and correspondence.

• Coordinate local and international courier and postal services.

• Maintain postage, mailing and courier supplies.

• Receive and distribute office supplies and printer paper.

• Assist with general office services and administrative tasks as required.

Events and additional support

• Support company events, employee drinks and other office activities.

• Provide reception coverage at offsite events when required.

• Assist the wider Office Services team with ad hoc tasks and changing priorities.

What we’re looking for

• Previous experience in reception, aviation, hospitality, customer service or another client-facing environment is preferred.

• Experience working in an international or professional office environment would be beneficial.

• Strong spoken and written English is essential. Cantonese and/or Mandarin would be advantageous.

• A genuine customer-service mindset and a warm, professional manner.

• Proactive, willing and flexible, with the confidence to take initiative.

• Reliable and organised, with strong attention to detail.

• Comfortable managing several requests and adjusting priorities throughout the day.

• A collaborative approach and willingness to support the broader office team.

• Discretion and professionalism when interacting with visitors, candidates and employees.

• Confidence using standard Microsoft Office applications and learning new systems.

What’s in it for you

• Join a collaborative and international working environment.

• Build experience within a global financial services firm.

• Work with colleagues and visitors from across Susquehanna’s international offices.

• Develop your skills across reception, office services and event support.

• Take ownership of a visible role that directly shapes the experience of our guests and employees.

About Susquehanna

Susquehanna is a global quantitative trading firm powered by scientific rigor, curiosity, and innovation. Our culture is intellectually driven and highly collaborative, bringing together researchers, engineers, and traders to design and deploy impactful strategies in our systematic trading environment. To meet the unique challenges of global markets, Susquehanna applies machine learning and advanced quantitative research to vast datasets in order to uncover actionable insights and build effective strategies. By uniting deep market expertise with cutting-edge technology, we excel in solving complex problems and pushing boundaries together.

What we do

Susquehanna’s deep integration of trading, technology and quant research makes us experts in trading essentially all listed financial products and asset classes, with a focus on derivatives. We handle millions of trading transactions around the world every day as both a market maker and market taker. Our efforts provide liquidity and ensure competitive prices for buyers and sellers. While our presence in the market is broad, our trading desks are highly specialized to allow for a deep understanding of the unique drivers of each asset class.

Equal Opportunity Statement

We encourage applications from candidates from all backgrounds, and we welcome requests for reasonableadjustmentsduring the recruitment process to ensure that you can best demonstrate your abilities.