Quality Assurance Excutive

KOI THÉ SINGAPORE PTE LTD; Hong Kong; On-site; HKD 167,000 - 234,000; Full time

Job summary

KOI THÉ SINGAPORE PTE LTD is seeking a candidate to join the Quality Assurance team in Hong Kong. You will work on projects related to product quality control, employee development and process improvements, and support system implementations.

The role involves conducting outlet audits, developing training programs, updating content, and ensuring standards are consistently applied across the company. Immediate or short-notice start is a plus.

Qualifications

• Diploma required or equivalent.
• Excellent facilitation and interpersonal skills.
• Willingness to undergo intensive outlet SOP training.

Responsibilities

• Be part of the Quality Assurance team.
• Lead projects on product quality control, training, process improvement and system implementation.
• Conduct outlet checks to ensure SOP compliance with company standards.
• Develop and deliver training programs to improve employee technical knowledge.
• Regularly update training content to meet company needs.

Skills

Facilitation

Interpersonal skills

Training coordination

Education

Diploma (any field)

Tools

MS Office

Job description

Duties and Responsibilities:

• You will be in the Quality Assurance team.

• Handle projects that are related to product quality control, employee development/training, process improvement, system implementation and other operational related projects.

• Conduct checks or audits at the outlet to ensure outlet operating procedures meet the company requirements.

• Assist in the development and provision of training programs to improve the technical knowledge of employees.

• Regularly improve or revise course content to better respond to the training needs of the Company and employees.

• Assist to establish various evaluation and audit systems for different brands.

• Improve store performance based on audit data and analysis.

• Review and streamline the operating processes to ensure better alignment of operational needs and conditions.

• Involve in the new product or raw ingredients testing and new product launch.

• Support operations and training department as and when required.

• Communicate and work effectively with relevant parties/departments to ensure standards are implemented consistently across the Company.

• Perform other ad-hoc duties/tasks as assigned.

Requirements:

• Minimum Diploma in any field

• Operational management experience (such as Store Manager) in F&B and retail field is required. Other similar experiences will be considered.

• An intensive training at the outlet to understand the SOP is required for this position.

• Willing to support business needs during public holidays and on weekends.

• Good facilitation and questioning skills to enhance learning experience.

• Excellent interpersonal skills, ability to work independently with minimal supervision, resourceful.

• Passionate team player with interest to learn and interested in being part of a driven and energetic team.

• Outgoing personality, willing to interact with trainees from different background and experiences.

• Nurturing personality, taking responsibility in trainee's progress and willing to help them assimilate into the Company.

• Proficient in Microsoft Words / Excel / Power Point.

• Able to commence immediately or within short notice will be an added advantage.

• We regret to inform that only shortlisted candidates will be notified.