PSA Operations Associate

Collectors; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Discretionary year-end bonus

Hong Kong statutory holidays

MPF contribution

Medical benefits

Six-month probation period

Job summary

Collectors in Hong Kong is seeking an Operations Associate to join our team in Tsim Sha Tsui. You will receive and process customer submission forms and collectibles for grading, enter data, and ensure accuracy while coordinating with Customer Service.

Strong attention to detail and bilingual Cantonese and English skills are essential; Mandarin is a plus. Training and growth opportunities are available within a global collectibles company.

Qualifications

• Diploma or above; minimum 1–2 years of relevant working experience.
• Strong attention to detail with high accuracy in data entry and documentation handling.
• Excellent communication and coordination skills; able to work cross-functionally.
• Patient, responsible, and team-oriented with a strong sense of accountability.
• Ability to follow established SOPs and compliance procedures and complete tasks within required timelines.
• Basic knowledge of trading cards and collectibles preferred.
• Prior experience in retail, logistics, warehousing, or collectibles industry is an advantage.
• Proficiency in Cantonese and English; Mandarin is a plus.

Responsibilities

• Receive and process all customer submission forms and collectibles submitted for grading.
• Verify submission form details against physical collectibles to ensure accuracy and completeness.
• Perform data entry of all customer submission information into the PSA grading system.
• Cross-check service levels, declared values, customer eligibility, and payment terms in accordance with company policies.
• Prepare and organize submission batches to ensure smooth downstream grading operations.
• Collaborate with Customer Service to resolve discrepancies, incomplete documentation, or problematic submissions.
• Perform additional duties as assigned, which may include card identification, set recognition, and specification verification.
• Export operations - handling both international and local customer return shipments.

Skills

Data entry

Attention to detail

Communication

Cross-functional teamwork

Bilingual Cantonese English

MS Office

Education

Diploma or above

Tools

MS Office

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, the UK, and France.As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder.Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana, California and offices in New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.We’re looking for an Operations Associate to join our Operations team in Hong Kong to provide world-class customer care to our fans around the globe.You'll report to the Operations Manager and work from our Hong Kong office in Tsim Sha Tsui.What You’ll Do: Receive and process all customer submission forms and collectibles submitted for grading. Verify submission form details against physical collectibles to ensure accuracy and completeness. Perform data entry of all customer submission information into the PSA grading system. Cross-check service levels, declared values, customer eligibility, and payment terms in accordance with company policies. Prepare and organize submission batches to ensure smooth downstream grading operations. Collaborate with Customer Service to resolve discrepancies, incomplete documentation, or problematic submissions. Perform additional duties as assigned, which may include card identification, set recognition, and specification verification. Export operations - specifically handling both international and local customer return shipments.Who You are: Diploma or above; minimum 1–2 years of relevant working experience. Strong attention to detail with high accuracy in data entry and documentation handling. Excellent communication and coordination skills; able to work cross-functionally. Patient, responsible, and team-oriented with a strong sense of accountability. Ability to follow established SOPs and compliance procedures and complete tasks within required timelines. Basic knowledge of trading cards and collectibles preferred. Prior experience in retail, logistics, warehousing, or collectibles industry is an advantage. Proficiency in Cantonese and English; Mandarin is a plus.Other Requirements: Computer Use: Typing, mouse work, and sitting and looking at a computer potentially for long periods of time. Hand Use: Regular hand use for various tasks. Hearing Requirements: Ability to hear alarms, signals, and verbal instructions. Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds. Phone Answering: Talking on the phone and texting is required, as well as manual dexterity to operate a computer and phone system efficiently. Sitting or Standing: Ability to sit or stand for extended periods of time.Reasons To Join Us: Competitive salary package with performance-based bonuses. Discretionary year-end bonus. Minimum 10 days of annual leave plus Hong Kong statutory holidays. MPF contribution in accordance with Hong Kong regulations. Medical benefits. Professional office environment with pantry facilities (coffee/tea provided). Positive team culture and growth opportunities within the collectibles industry. Six-month probation period.We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support. As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process.We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.Collectors uses e-Verify to validate your ability to work legally in the United States.We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites, through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account, Social Security numbers or National IDs, nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud, please reach out to [e-mail] are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We believe that a team that represents a variety of backgrounds, perspectives, and skills will better service the diverse community of collectors we support.If you require an accommodation to apply or interview with us due to a disability or special need, please email [e-mail].U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants .For New York Residents: In connection with hiring, Collectors Universe, Inc. uses an automated employment decision tool (Brighthire) to assist in evaluating candidates. Collectors Universe, Inc. began using this tool in October 2026. In accordance with NYC Local Law 144, a summary of the most recent independent bias audit of this tool is available from Brighthire . To request information about the type of data collected, its source, and our data retention policy, contact [e-mail].