Global Collectibles Operations Associate

Collectors; Hong Kong; On-site; HKD 180,000 - 240,000; Full time

Benefits offered by this job

Competitive salary

Discretionary year-end bonus

Hong Kong statutory holidays

MPF contribution

Medical benefits

Six-month probation period

Job summary

Collectors in Hong Kong is seeking an Operations Associate to join our team in Tsim Sha Tsui. You will receive and process customer submission forms and collectibles for grading, enter data, and ensure accuracy while coordinating with Customer Service.

Strong attention to detail and bilingual Cantonese and English skills are essential; Mandarin is a plus. Training and growth opportunities are available within a global collectibles company.

Qualifications

• Diploma or above; minimum 1–2 years of relevant working experience.
• Strong attention to detail with high accuracy in data entry and documentation handling.
• Excellent communication and coordination skills; able to work cross-functionally.
• Patient, responsible, and team-oriented with a strong sense of accountability.
• Ability to follow established SOPs and compliance procedures and complete tasks within required timelines.
• Basic knowledge of trading cards and collectibles preferred.
• Prior experience in retail, logistics, warehousing, or collectibles industry is an advantage.
• Proficiency in Cantonese and English; Mandarin is a plus.

Responsibilities

• Receive and process all customer submission forms and collectibles submitted for grading.
• Verify submission form details against physical collectibles to ensure accuracy and completeness.
• Perform data entry of all customer submission information into the PSA grading system.
• Cross-check service levels, declared values, customer eligibility, and payment terms in accordance with company policies.
• Prepare and organize submission batches to ensure smooth downstream grading operations.
• Collaborate with Customer Service to resolve discrepancies, incomplete documentation, or problematic submissions.
• Perform additional duties as assigned, which may include card identification, set recognition, and specification verification.
• Export operations - handling both international and local customer return shipments.

Skills

Data entry

Attention to detail

Communication

Cross-functional teamwork

Bilingual Cantonese English

MS Office

Education

Diploma or above

Tools

MS Office

Job description

Collectors in Hong Kong is seeking an Operations Associate to join our team in Tsim Sha Tsui. You will receive and process customer submission forms and collectibles for grading, enter data, and ensure accuracy while coordinating with Customer Service.

Strong attention to detail and bilingual Cantonese and English skills are essential; Mandarin is a plus. Training and growth opportunities are available within a global collectibles company.