Hong Kong Operations Associate — Collectibles Data & Care

Collectors Universe (Hong Kong) Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary package with bonus

Discretionary year-end bonus

Minimum 10 days annual leave + HKDHEP

MPF

Medical benefits

Professional office environment

Growth opportunities

Six-month probation

Job summary

Collectors Universe (Hong Kong) Limited in Hong Kong seeks an Operations Associate to join our Operations team in Hong Kong to provide world-class customer care to our fans around the globe. You'll report to the Operations Manager and work from our Hong Kong office in Tsim Sha Tsui.

The role requires a Diploma or above with 1–2 years of relevant experience, keen attention to detail, and strong communication skills. Cantonese and English are essential; Mandarin a plus.

Qualifications

• Diploma or above; minimum 1–2 years of relevant working experience.
• Strong attention to detail with high accuracy in data entry and documentation handling.
• Excellent communication and coordination skills; able to work cross-functionally.
• Patient, responsible, and team-oriented with a strong sense of accountability.
• Ability to follow established SOPs and compliance procedures and complete tasks within required timelines.
• Basic knowledge of trading cards and collectibles preferred.
• Prior experience in retail, logistics, warehousing, or collectibles industry is an advantage.
• Proficiency in Cantonese and English; Mandarin is a plus.

Responsibilities

• Receive and process all customer submission forms and collectibles submitted for grading.
• Verify submission form details against physical collectibles to ensure accuracy and completeness.
• Perform data entry of all customer submission information into the PSA grading system.
• Cross-check service levels, declared values, customer eligibility, and payment terms in accordance with company policies.
• Prepare and organize submission batches to ensure smooth downstream grading operations.
• Collaborate with Customer Service to resolve discrepancies, incomplete documentation, or problematic submissions.
• Perform additional duties as assigned, which may include card identification, set recognition, and specification verification.
• Export operations - specifically handling both international and local customer return shipments.

Job description

Collectors Universe (Hong Kong) Limited in Hong Kong seeks an Operations Associate to join our Operations team in Hong Kong to provide world-class customer care to our fans around the globe. You'll report to the Operations Manager and work from our Hong Kong office in Tsim Sha Tsui.

The role requires a Diploma or above with 1–2 years of relevant experience, keen attention to detail, and strong communication skills. Cantonese and English are essential; Mandarin a plus.