Store Operator

MemeStrategy (HKEX:2440); Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Benefits offered by this job

25-day paid time off

20-week maternity

8-week paternity

family/pet care

marriage, birthday Leave

Job summary

MemeStrategy in Hong Kong is seeking a detail-minded Store Operator to support daily retail store operations and administration, ensuring SOPs, staff records and reporting are handled accurately and efficiently. You will coordinate between the store, office and internal teams, contributing to smooth launches and events.

The role requires strong communication, organizational skills and initiative in a fast-paced premium retail environment.

Qualifications

• Diploma or above in business administration, retail management or related disciplines is preferred.
• 1–3 years of relevant experience in retail operations, store administration or office administration is preferred.
• Experience in luxury retail, lifestyle retail, collectibles or high-traffic store operations is an advantage.
• Strong communication, organization and interpersonal skills; detail-minded and a good team player.
• Proficient in Microsoft Word, Excel and PowerPoint; Cantonese and English fluent; Mandarin a plus.

Responsibilities

• Store Operations & Administration: support daily store operations and ensure procedures are followed.
• Staff Administration & Coordination: prepare rosters, manage attendance and onboarding.
• Store Support, Facilities & Inventory Management: liaise with vendors and manage inventory and reports.

Skills

Communication

Coordination

Attention to detail

Team member

Education

Diploma or above in business administration, retail management or related disciplines

Tools

Microsoft Word

Excel

PowerPoint

Job description

Grade10, a division of MemeStrategy (HKEX: 2440), is a collectibles and IP merchandise company dedicated to creating premium trading cards, licensed consumer products and collectibles. We create our own trading card products while collaborating with globally recognized IPs such as NBA, Pokémon, and Potatoz to bring exclusive collectibles and merchandise to market. Beyond product development, we build strong retail and distribution partnerships to ensure our products are widely available across major retail chains, hobby stores, toy retailers, and lifestyle channels throughout Hong Kong and Southeast Asia.

About the Role

We are looking for a detail-minded and well-organized Store Operator to support the smooth daily operations of our retail store. The role will provide administrative, coordination and operational support to the retail store, ensuring that store procedures, staff records, reporting, replenishment and communication between the store and office are handled accurately and efficiently.

The ideal candidate should be responsible, proactive and comfortable working in a fast-paced retail environment. He/she should have strong communication and coordination skills, good attention to detail, and a professional attitude when working with store teams, office teams, vendors and property management.

Responsibilities

Store Operations & Administration

• Support daily store operations and ensure store procedures are carried out in accordance with SOPs and brand standards.
• Coordinate the communications between the store, retail office and other internal teams, ensuring timely follow-up and execution.
• Maintain accurate store records, documentation, correspondence and operational files.
• Prepare regular operational reports, including attendance, expenses and store performance updates for management review.
• Support store events, launches, cashier operations and other ad hoc projects as required.

Staff Administration & Coordination

• Prepare and maintain monthly staff rosters in coordination with the Store Manager and management team.
• Manage attendance, leave, overtime and compensation leave records, and submit updates to the retail office.
• Support staff onboarding, transfers, training, monthly activities and related administrative arrangements.
• Coordinate uniform ordering, fitting arrangements and related follow-up for store staff.
• Assist in preparing manpower-related reports and maintaining accurate personnel records.

Store Support, Facilities & Inventory Management

• Liaise with vendors, property management and internal teams on maintenance, facilities and daily operational matters of the store.
• Follow up on repair, maintenance, POS, IT and workplace support requests, escalating issues when necessary.
• Monitor and arrange replenishment of store supplies, POS materials, marketing materials and operational resources.
• Support inventory checks, stocktaking, expense tracking and store resource management.
• Prepare operational, sales and expense reports, and assist with commission calculation and related record keeping.

Requirements

• Diploma or above in business administration, retail management or related disciplines is preferred.
• 1–3 years of relevant experience in retail operations, store administration, office administration, retail support or luxury / premium retail is preferred.
• Experience in luxury retail, lifestyle retail, collectibles, TCG, hobby retail or high-traffic store operations is an advantage.
• Possess a strong caliber in communication, organization and interpersonal skills.
• Detail-minded, responsible, patient and able to follow up tasks independently.
• Good sense of professional conduct, communication etiquette and confidentiality.
• Positive attitude, eager to learn and a good team player.
• Proficient in Microsoft Word, Excel and PowerPoint.
• Good command of spoken and written Cantonese and English; Mandarin is an advantage, ability to communicate in Japanese is a plus but not required.
• Willing to support retail operations, including weekends, public holidays or store events when required.

Why Join Us?

• Join a fast-growing Hong Kong brand at the forefront of the trading card and collectibles market, combining professional grading knowledge, premium retail service and strong collector community engagement.
• You will play an important role in supporting the daily rhythm of the store, from roster, reporting and administration to replenishment, vendor coordination and operational follow-up. This is a strong opportunity for candidates who are detail-minded, organized and interested in growing within retail operations.
• We offer a competitive compensation package with career development opportunities as the brand expands its retail, grading submission, eCommerce and community presence.
• We take care of our teammates to take great care of themselves and their families so we all can perform our best at work!
• 25-day paid time off, 20-week maternity, 8-week paternity, plus family/pet care, marriage, birthday Leave, and more.