IT Officer (Contract)

Saudia Cargo Global Limited; Hong Kong Island; On-site; HKD 180,000 - 300,000; Full time

Job summary

Saudia Cargo Global Limited in Hong Kong seeks an IT Officer to monitor IT operations across HK and regional offices and support admin functions. This newly created role aims to enhance cybersecurity and help build the standard IT team under supervision.

The candidate should have solid Windows, AD, M365, and networking fundamentals, with strong troubleshooting and communication skills. Seniority may be considered for more experienced applicants.

Qualifications

• Degree or above in Computer Studies, Information Technology, or related fields.
• At least 3 years of relevant experience in a technical support or IT operations.
• Solid background with Windows 11, Microsoft 365, Active Directory and Group Policy.
• Proficiency in basic networking (DNS, DHCP) and AD Connect.
• Strong troubleshooting and communication skills; able to support diverse users.

Responsibilities

• Install and maintain IT hardware, software, workstations, operating systems and business applications.
• Basic operation of administration for network and server equipment.
• Manage user accounts, password resets, and initial device configurations.
• Coordinate with regional staff to facilitate efficient issue resolution.
• Maintain documentation and inventory of IT assets; assist with IT procurement and asset management.
• Set up cybersecurity practices: firewall policies, access control, data encryption.
• Coordinate with IT-related project and vendor coordination; migration tasks to Microsoft services.
• Set up and troubleshoot audio-visual systems for meeting rooms and executive presentations.
• Support departments for using AI-driven tools that enhance operation efficiency.
• Handle ad-hoc projects as assigned.

Skills

Troubleshooting

Communication

Analytical thinking

Education

Degree in Computer Studies / IT or related

Tools

Windows 11

Microsoft 365

Active Directory

Group Policy

DNS

DHCP

AD Connect

Linux Server Operations

RAID/LVM

rsync

Bacula

WebEx

Microsoft Teams

VLAN

QoS

Wi-Fi

Job description

We are seeking an IT Officer to monitor our IT operations across HK and regional offices and support the company's admin functions. This is a newly created role and is expected to enhance the cybersecurity of the group and build up the standard IT team on his/her own. He/She will report to the Assistant HR & Admin Manager.

Responsibilities

IT

Install and maintain IT hardware, software, workstations, operating systems, business applications, and official websites and support IT projects.

Basic operation of administration for network and server equipment.

Manage user account setups, password resets, and initial device configurations for new and existing staff.

Coordinate with regional staff to facilitate efficient issue resolution.

Maintain accurate documentation and an up-to-date inventory of all IT assets. Assist with IT Procurement and asset management of different regional offices.

Set up the cybersecurity practices: firewall policies, access control, data encryption, and fundamental attack/defense techniques for the Group.

Coordinate with IT-related project and vendor coordination if needed,

• Migration of email, sharepoint, Teams tenant from service provider to Microsoft
• Add Network Switch, Access Point for network diagram
• Revamp of networking

Set up and troubleshoot audio-visual systems for meeting rooms and executive presentations.

Support departments for using AI-driven tools that enhance operation efficiency.

Handle ad‑hoc projects as assigned.

Admin

Coordinate with both internal parties and external vendors/service providers, including but not limited to filing, procurement support and cost control.

Perform clerical duties to ensure smooth daily operation of the company.

Requirements

Degree or above in Computer Studies, Information Technology, or related fields.

At least 3 years of relevant experience in a technical support or helpdesk environment.

Demonstrate a solid technical background with Windows 11, Microsoft 365, Active Directory, and Group Policy.

Show proficiency in basic networking, DNS, DHCP, and Active Directory Connect.

Exhibit strong troubleshooting skills for PC and server hardware and software in a Windows environment.

Good understanding of TCP/IP protocols with ability in wireless network optimization and troubleshooting (e.g. VLAN/QoS/Wi‑Fi).

Experience in Linux Server Operations and Maintenance, storage server permission architecture design.

Familiar with RAID/LVM storage management technologies and backup tools (e.g. rsync/Bacula).

Excellent problem-solving, analytical and communication skills.

Communicate effectively in Cantonese, English, and Mandarin to support a diverse user base.

Maintain a professional demeanor and perform effectively while delivering results under pressure.

Utilize knowledge of teleconferencing platforms such as WebEx, Microsoft Teams.

Candidate with more experience will be considered as Senior IT officer.