Project Manager / Technical Account Manager (CRM / Call Center Solutions) - IC

Classy Wheeler Limited; Hong Kong; On-site; HKD 334,800 - 558,000; Full time

Job summary

A leading CRM solutions company in Hong Kong seeks a Project Manager / Technical Account Manager to oversee project management and service support. You will manage project aspects including stakeholder management and solution delivery while providing IT consultation. Ideal candidates have 6-8 years of IT experience, strong analytical and technical skills, and good command of English and Chinese. This role offers opportunities to work with a dynamic team on CRM and Call Center solutions.

Qualifications

• Minimum 6-8 years of IT experience, with at least 2 years in service support management.
• Strong technical background with knowledge in networking and infrastructure.
• Good command of English and Chinese.

Responsibilities

• Manage all aspects of a project including stakeholder management and reporting.
• Provide consultation to clients on system implementation and integration.
• Manage service support team and ensure accountability.

Skills

System analytical skills

Problem solving skills

Communication skills

Interpersonal skills

Education

Degree in Computer Science or equivalent

Job description

Project Manager / Technical Account Manager (CRM / Call Center Solutions) - IC

Client Description

Well-known CRM and Contact Centre solutions company

Job Description

• Manage all aspects of a project including stakeholder management, solution delivery, project control and reporting
• Provide consultation to clients on system implementation and integration
• Manage and keep track of the work status of each team member
• Ensure user requirements are fulfilled and services are performed with professionalism and compliance to quality standards
• Work with internal and external to provide IT support and maintenance activities
• Manage service support team to ensure accountability for the support and maintenance services
• Accountable for resolving issues, both short term and long term
• Manage issue and mitigate risks on repeated or major incidents
• Review and approve software bug fix package
• Analyze and troubleshoot the problem for system software or application

Job Requirements

• Degree holder in Computer Science or an equivalent discipline
• Minimum 6-8 years of IT experience with at least 2 years in service support management role
• Strong system analytical skill and architectural design ability
• Strong technical background and problem solving skill
• Knowledge in networking and infrastructure
• Knowledge and experience of CRM and call center system is an advantage
• Knowledge and experience of Voice-Over-IP and networking is an advantage
• Well organized and have strong communication and interpersonal skills
• Responsible, self-motivated, flexible and with detailed mind
• Good command of spoken and written English and Chinese