CRM & Call Center Project Manager (IC)

Classy Wheeler Limited; Hong Kong; On-site; HKD 446,400 - 669,600; Full time

Job summary

A leading IT services provider is seeking an experienced Project Manager to oversee the implementation of CRM and call center solutions in Hong Kong. The role requires at least 8 years in IT, with 4 in project management, and knowledge of systems design. Candidates should be PRINCE2 Practitioner or PMP certified, possess strong communication skills, and be able to manage project stakeholders effectively. A commitment to quality service and user requirements is essential.

Qualifications

• Minimum 8 years of IT experience including at least 4 years in project management.
• Experience in managing IT projects related to hotline call centers with over 50 agent seats.
• Good command of spoken and written English and Chinese.

Responsibilities

• Manage daily project implementation including planning and tracking.
• Provide consultation and manage client expectations.
• Ensure fulfillment of user requirements and quality standards.

Skills

Strong system analytical skill

Problem-solving skill

Strong communication skills

Interpersonal skills

Education

Degree in Computer Science or equivalent

Tools

CRM systems

Call center systems

PRINCE2 Practitioner

PMP certification

Job description

A leading IT services provider is seeking an experienced Project Manager to oversee the implementation of CRM and call center solutions in Hong Kong. The role requires at least 8 years in IT, with 4 in project management, and knowledge of systems design. Candidates should be PRINCE2 Practitioner or PMP certified, possess strong communication skills, and be able to manage project stakeholders effectively. A commitment to quality service and user requirements is essential.