Project Manager

Omnichat; Hong Kong; On-site; HKD 520,000 - 800,000; Full time

Job summary

Omnichat, a HK-based tech startup and META partner, seeks a technical project manager to lead end-to-end custom integrations and enterprise deployments. You will be the operational bridge among Clients, Sales, Customer Success, Product and Engineering, translating requirements into precise technical scopes, managing cross-functional stakeholders and third-party vendors to deliver on time and within scope.

Proficiency with RESTful APIs, OAuth, webhooks, data flows and PM tools is essential,

Qualifications

• 3+ years of technical/software project management experience.
• 2+ years of client-facing technical consulting in SaaS.
• Understanding of RESTful APIs, Webhooks, OAuth, JSON payloads, and basic database structures.
• Ability to read and interpret API documentation and data flow diagrams.
• Understanding of how custom middleware and integration acts as a bridge between core SaaS platforms and enterprise third-party systems (e.g., CRMs / Loyalty APIs).
• Hands-on experience with Agile, Scrum, Kanban or Waterfall frameworks.
• Proficient in project management platforms (Jira, Confluence, Asana) and technical diagramming tools (Lucidchart, Miro, Draw.io).
• Ability to navigate project boundaries and hold a firm line on out-of-scope client requests while maintaining strong relationships.
• Skilled at converting complex technical constraints into clear business-focused outcomes for non-technical stakeholders.
• Ability to manage third-party vendors and lead contract terms negotiations, including SOWs, SLAs, and performance metrics.
• Ability to leverage AI and tools to streamline daily workflows, summarize technical documentation, draft project artifacts, and accelerate decision-making.

Responsibilities

• Lead the end-to-end execution of custom technical solutions and enterprise integrations to drive client success.
• Serve as the primary operational bridge connecting clients, Sales, Customer Success, Product, and Engineering.
• Partner with Solutions Engineers to translate business requirements into precise technical scopes and timelines.
• Own overall project orchestration, manage cross-functional stakeholders, and ensure deployments are delivered on scope and on schedule.
• Lead the technical onboarding and operational management of third-party vendors.
• Drive vendor performance and enforce SLA compliance, holding vendors accountable for custom solutions.

Skills

Client-facing

Agile methods

Cross-functional collaboration

Stakeholder management

Technical communication

Tools

Jira

Confluence

Asana

Lucidchart

Miro

Draw.io

Job description

Omnichat is the Business Partner and WhatsApp Business Solution Provider of META.

Founded in 2017, Omnichat specializes in centralizing customers' conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat and website live chat into a single platform to enhance marketing optimisation.

By leveraging marketing automation and AI, CRM integration and customer 360 persona mapping, Omnichat is committed to empowering brands to achieve digital transformation as well as delivering personalized shopping experience.

The company has built a solid reputation in serving 5,000+ local and international retail and e-commerce brands.

Job Description

• Lead the end-to-end execution of custom technical solutions and enterprise integrations to drive client success.
• Serve as the primary operational bridge connecting clients, Sales, Customer Success, Product, and Engineering.
• Partner closely with Solutions Engineers (SEs) to translate complex business requirements into precise technical scopes and predictable timelines.
• Own overall project orchestration, manage cross-functional stakeholders, and ensure custom deployments are delivered flawlessly, on scope, and on schedule.
• Lead the technical onboarding and operational management of third-party vendors.
• Drive vendor performance and enforce SLA compliance, holding them accountable for custom solutions and enterprise deployments.

Job Requirement

• 3+ years of technical/software project management experience and 2+ years of client-facing technical consulting in SaaS.
• Understanding of RESTful APIs, Webhooks, OAuth, JSON payloads, and basic database structures.
• Ability to read and interpret API documentation and data flow diagrams.
• Understanding of how custom middleware and integration acts as a bridge between core SaaS platforms and enterprise third-party systems (e.g., CRMs / Loyalty APIs).
• Hands-on experience with Agile, Scrum, Kanban or Waterfall frameworks.
• Proficient in project management platforms (Jira, Confluence, Asana) and technical diagramming tools (Lucidchart, Miro, Draw.io).
• Ability to navigate project boundaries and hold a firm line on out-of-scope client requests while maintaining strong, trust-based relationships.
• Skilled at converting complex technical constraints (e.g., API rate limits, async webhooks, payload structures) into clear, business-focused outcomes for non-technical stakeholders and executives.
• Ability to manage third-party vendors and lead contract terms negotiations, including SOWs, SLAs, and performance metrics.
• Ability to leverage AI and tools to streamline daily workflows, summarize technical documentation, draft project artifacts, and accelerate decision-making.

Why You Should Join Us:

• We work in a fun, collaborative open space where we encourage creativity and ideas flow freely.
• Flat structure environment, you will be able to work independently and present your own ideas.
• We provide guidance and mentorship to polish your business skills and entrepreneurship mindset.
• We are one of the standout tech startups in Hong Kong, targeting a huge opportunity in Asia.

We offer attractive compensation packages to suitable candidates.