Production Support Engineer

EX.IO; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

EX.IO is seeking a Production Support engineer to monitor the production environment, identify issues, and implement solutions. The role involves collaborating with developers to ensure smooth operation and automating tasks using Python, SQL, and shell scripting.

The ideal candidate holds a Computer Science or related engineering degree, has 3+ years of experience, and is familiar with Prometheus, Grafana, Elasticsearch, Linux, MySQL/PostgreSQL, Docker and Kubernetes.

Qualifications

• Bachelor in Computer Science or related Engineering from a top-tier university.
• 2+ years working experience in production support or a similar role.
• Experience with monitoring/observability tools such as Prometheus, Grafana, ElasticSearch.

Responsibilities

• Automate and improve production support-related processes.
• Identify production environment problems and provide solutions.
• Collaborate with software developers to ensure production environment runs smoothly.
• Provide Level 1 technical support.
• Perform root cause analysis of production errors and resolve issues.
• Develop scripts to automate daily supporting tasks.
• Develop dashboards for system health visualization.
• Design procedures for system troubleshooting and maintenance.

Skills

Python

SQL

Shell scripting

Education

Bachelor's degree in Computer Science or related Engineering

Tools

Prometheus

Grafana

ElasticSearch

Docker

Kubernetes

Job description

At EX.IO, customer experience is at the forefront of everything we do. To operate functional systems that improve the customer experience, we’re looking for a Production Support engineer who can be responsible for monitoring production environment, identifying production issues, and implementing solutions. The ideal candidate will have a solid background in software engineering and be familiar with Python, SQL and shell scripting and task automation, and will work with developers and engineers to ensure that production environment is running smoothly.

Responsibilities:

• Working on ways to automate and improve production support related processes
• Identifying production environment problems and providing solution
• Working with software developers and software engineers to ensure that production environment is running smoothly
• Providing Level 1 technical support
• Performing root cause analysis of production errors and resolve technical issues
• Developing scripts to automate some daily supporting tasks.
• Developing dashboard for system healthiness illustration.
• Designing procedures for system troubleshooting and maintenance

Requirements:

• Computer Science or related Engineering Bachelor (or above) from top tier university
• 3 years or more working experience
• Familiar with mainstream monitoring tools, such as: Prometheus, Grafana, ElasticSearch, and etc.
• Familiar with Linux and shell scripting
• Familiar with MySQL, PostgreSQL database
• Familiar with Docker and K8S