Production Reliability Engineer - Automations & Dashboards

EX.IO; Hong Kong; On-site; HKD 480,000 - 720,000; Full time

Job summary

EX.IO is seeking a Production Support engineer to monitor the production environment, identify issues, and implement solutions. The role involves collaborating with developers to ensure smooth operation and automating tasks using Python, SQL, and shell scripting.

The ideal candidate holds a Computer Science or related engineering degree, has 3+ years of experience, and is familiar with Prometheus, Grafana, Elasticsearch, Linux, MySQL/PostgreSQL, Docker and Kubernetes.

Qualifications

• Bachelor in Computer Science or related Engineering from a top-tier university.
• 2+ years working experience in production support or a similar role.
• Experience with monitoring/observability tools such as Prometheus, Grafana, ElasticSearch.

Responsibilities

• Automate and improve production support-related processes.
• Identify production environment problems and provide solutions.
• Collaborate with software developers to ensure production environment runs smoothly.
• Provide Level 1 technical support.
• Perform root cause analysis of production errors and resolve issues.
• Develop scripts to automate daily supporting tasks.
• Develop dashboards for system health visualization.
• Design procedures for system troubleshooting and maintenance.

Skills

Python

SQL

Shell scripting

Education

Bachelor's degree in Computer Science or related Engineering

Tools

Prometheus

Grafana

ElasticSearch

Docker

Kubernetes

Job description

EX.IO is seeking a Production Support engineer to monitor the production environment, identify issues, and implement solutions. The role involves collaborating with developers to ensure smooth operation and automating tasks using Python, SQL, and shell scripting.

The ideal candidate holds a Computer Science or related engineering degree, has 3+ years of experience, and is familiar with Prometheus, Grafana, Elasticsearch, Linux, MySQL/PostgreSQL, Docker and Kubernetes.