Production Operations Engineer - FinTech & Blockchain

GFT Technologies SE; Hong Kong; Hybrid; HKD 420,000 - 660,000; Full time

Job summary

GFT Technologies SE in Hong Kong is seeking an experienced Production Engineer to support day-to-day production operations for a next-generation Stablecoin and Digital Assets Platform. The role emphasizes incident management, observability, and coordination across engineering, security, compliance, and risk teams.

You will monitor platform health, oversee deployment processes, and ensure operational readiness in a hybrid work environment.

Qualifications

• 5+ years in IT Operations, TechOps, Production Support, or similar roles.
• Experience supporting live production systems and managing incidents.
• Familiarity with incident/change/operational processes.
• Ability to communicate impact to business and tech stakeholders.
• Strong coordination and troubleshooting skills.

Responsibilities

• Own day-to-day production support activities across platform environments.
• Monitor platform availability, performance, and operational health.
• Investigate and troubleshoot production issues across application, infrastructure, third-party services, and blockchain components.
• Coordinate incident management, root cause analysis, and issue resolution.
• Assess the business and operational impact of production incidents and prioritize the response accordingly.
• Follow established incident, escalation, communication, and operational procedures rigorously.
• Act as the coordination point between business users, operations teams, and technical teams during production incidents.

Skills

Incident management

Production support

Monitoring

Cloud & CI/CD

Platform observability

Coordination

Tools

Kubernetes

Linux

Grafana/OpenTelemetry

Datadog/ELK/CloudWatch

Job description

GFT Technologies SE in Hong Kong is seeking an experienced Production Engineer to support day-to-day production operations for a next-generation Stablecoin and Digital Assets Platform. The role emphasizes incident management, observability, and coordination across engineering, security, compliance, and risk teams.

You will monitor platform health, oversee deployment processes, and ensure operational readiness in a hybrid work environment.